An Era of “Regulatory Backlash”

America’s credit union museum has begun an oral history series of recordings about critical events in the 110 years of the movement.

Episode 16, my contribution, is in two parts.   Part 1 tells the story of deregulation.   I described this approach as a pragmatic response to the disruptive economic and political forces changing many areas of American enterprise in the late 1970’s:

“Deregulation was not a political ideology, strategic blueprint or onetime response to a changing economy.

In credit unions it was nothing less than building a better system of “cooperative credit in the United States.” It turned upside down the practice of government making everyday business decisions for credit unions.

Rather that responsibility was now in the hands of those closest to the members-management and boards.”

Callahan’s Calling Card

In part 2, I recall the reasons Ed Callahan gave when asked why he was leaving the NCUA Chair with over two years remaining on his term. One was to help credit unions take advantage of the opportunities provided by deregulation.

In founding Callahans, the firm’s first effort was to establish a database of all US credit unions.  In 1986 this became the source for the first and only annual Credit Union Directory. Volume 36 was released this past quarter.

This data resource became the multifaceted Peer-to-Peer database and software that is the go-to, most advanced analytical tool for understanding the industry today.

The Ending of an ERA

Part 2 discusses the ending of this fourth chapter of credit union history–deregulation–in 2009 as the Great Recession financial crisis occurs.  Each of these four ERA’s is approximately a generation long.

While the following 25 years have yet to be fully lived, I suggest the initial decade’s dominate activity could be described as a time of “regulatory backlash.”  The mutual regulatory-industry approach to change and response to disruptions was ended.  NCUA emphasized its “independence” from the credit unions and undertook a series of unilateral regulatory initiatives to re-regulate and impose greater restrictions on multiple areas of activity.

When an NCUA Chair today testifies before Congress that his oversight North Star is FIRE, the cooperative system has been put on notice.  The Chair is just one board vote shy from throwing credit  unions into the pit of regulatory damnation.

The presentation is 22 minutes.   I refer to both recent history and current topics such as mergers, the idolization of size, and the ever-present temptation to become “bank-lite.”

Whatever name sticks when the current 25-year chapter is closed, I trust reviewing these initial years of NCUA activity in the light of prior ERA’s experiences will be educational.

 

Are App Platforms the Future of Financial Services?

COVID  accelerated the online movement  for all aspects of social and economic life.  In credit unions, some assert the transition away from the branch-based model of financial services to an all virtual one is now inevitable.

One example of this total virtual embrace is the former United Airlines, now Alliant CU with $14 billion in assets. It has no branches and is the ninth largest credit union in the country.  In contrast the $8 billion Wings Financial whose initial sponsors were also airlines, still has 30 branch operations in airports as well as in the communities surrounding its home office of Minneapolis-St Paul.

The Startups

Multiple startup financial providers, relying solely on virtual platform services, are attracting venture capital and IPO attention.   As described by Ron Lieber of the New York Times, What’s in a First Name for the New Money Apps:

The start-ups’ interfaces are indeed generally slicker and simpler, very much a welcome change.

And if you resent all of the overdraft and other fees the big brother banks so often charge — and you do, there’s little doubt — Dave and friends look even better. They tack away from old-fashioned bankery, with a suite of offerings like advance access to your paycheck, overdraft fee avoidance and assistance building credit.

Their brand’s “personalization” is communicated with  first names like Dave, Marcus, Albert or Bella.  Or sometimes with a disruptive promise like Aspiration and Revolut.   One online offering called Simple was just that, and has already closed.

The Enduring Advantage

While distribution options and transaction volumes migrate to virtual self-service, that does not mean branches will go away.  They may decline in traditional teller transactions but become more vital for other service interactions

Credit unions are organized around a “community” of people versus organizations built with venture capital.  Their cooperative advantage is relationships which are also the core of their organization’s purpose.

The value of human touch is often lost in AI automated interfaces, text messages, self- service applications and video demonstrations.   “People seeking financial service” as one consultant expressed, “do not visit branches, they visit bankers.”

Moments of Impact

Times’ writer Ron Lieber ends his review of virtual financial apps with the following story:

Davy Stevenson, the vice president of engineering at Hasura, which helps software developers more easily build applications using data, was an early neobank adopter herself. She experimented with the first versions of Simple, which no longer exists.

Today, she banks with her humble credit union. Though she pines a bit for the technical wizardry that her software developer brain knows the institution could deploy, she’s also happy with the way the people there treat her.

One CEO in his monthly staff updates includes examples of this member service advantage.  Here is a member comment from the July newsletter:

Dear (CEO’s name:)  (employees and cu name omitted)

Customers probably contact you when you when something goes wrong. Not this time. I wanted to let you know when your customers are given the best customer service, which is just what I received from the CU recently.

Two ladies I dealt with recently are the epitome of the great people on your staff. The first was J., and I apologize that I didn’t get her full name. J. was extremely knowledgeable in helping us transfer money to a friend living in England. She insisted on staying on the phone as I processed the transfer. She was so polite, helpful, and extremely efficient and I wanted you to know that!

Then, around the same time we were also processing a loan for an RV we were buying. M. B.  processed our loan so professionally and politely that I felt you needed to hear about her also. She instantly took care of everything and two old people are now ready to hit the road! Another great CU employee!

The Humble Credit Union

As long as members remain the mission, the future is secure.  Even when that future is increasingly enabled with Internet Retailing.

 

Learning from the Past. . . or Not?

Franklin Delano Roosevelt, an adult victim of polio, founded the National Foundation for Infantile Paralysis, which he later renamed the March of Dimes Foundation, on January 3, 1938.  Those who survived the disease usually suffered from debilitating paralysis into their adult lives.

Since 1946, Franklin Delano Roosevelt, 32nd President of the United States, has been  the face on the dime coin  because of his drive to stop polio.

A President confronting a national epidemic and personal tragedy by  leading  efforts to cure polio.

 

A Once In a Generation Opportunity for Credit Unions

NCAA rule changes and state laws that went into effect July 1 opened the door for college athletes to sell the rights to their names, images and likenesses (NIL) for the first time. Most importantly, earn income from these sponsorships.

This “NIL” marketing revolution for college athletes has taken off. Agents are offering their services. There are online courses to assist interested students learn about the possibilities.

Auburn quarterback Bo Nix has signed a deal with Milo’s Sweet Tea. Milo’s Sweet Tea is based in Bessemer, Ala., southwest of Birmingham.

Not to be outdone in the SEC, Coach Nick Saban announced that  Alabama  sophomore quarterback Bryce Young, who has yet to start a game in his career, has already signed deals using his name, image and likeness that are worth more than $800,000. He has been presented with deals well in excess of $1 million.

Fresno State’s basketball twin powerhouse, Hanna and Haley Cavinder, will be sponsored by Boost Mobile. The Cavinders have more than 5 million followers combined across all of their social media platforms.

And the Arby’s chain of sliced sandwiches are advertising to sponsor running backs in this tweet on July 1.

But why should college athletes be the only focus for marketing sponsorships? Can Credit unions take the NIL concept to the next level and promote their unique brand at the same time?  And gain the allegiance of the next generation of members?

Introducing Harper

Harper has newly arrived on the performance stage as you see by her picture. Nonetheless she is seeking sponsorship, obviously from a credit union.

Harper is open to offers that will include at least three benefits:

  • Credit union membership
  • A 529 plan for her educational options
  • A Roth IRA account for her retirement

She believes her image or likeness reinforce the idea that credit unions are family. Membership covers all stages and needs for life.

Her athletic and professional directions are yet to be fully defined. However she is willing to consider a long term relationship now that could pay enormous future benefits for sponsors.

She will consider granting exclusive territorial rights to her NIL so that marketers do not have to worry about competing against their own “branding” campaigns.

Instead of the uncertainty and brevity of a college athlete’s fame, Harper is offering a financial “put” on her ever-emerging NIL. That content should produce marketing images and stories for at least a generation.

For example: first toy, first steps, first birthday–documenting progress in all of life’s wonderful phases.

Interested credit unions, leagues, CUSOs or even vendors are welcome to contact Harper at this email: harperwinninger@gmail.com. Her “agents” are on standby.

The Cost to Members of Overcapitalization

The concept of an “overcapitalization bias” in the credit union system was the topic of yesterday’s post.

One comment from financial consultant Mike Higgins showed how to calculate the cost-that is money taken from members’ pockets.  Here is his analysis:

I’d like to bring some specific concerns to the table for discussion on raising credit union capital.
The proposed regulation establishes a phased-in 10% net worth floor.  We all know that credit unions will carry a buffer to avoid going below the floor – most likely in the 1.0% to 2.0% of assets range.  So, the new net worth standard from a practical basis will be 11.0% to 12.0%.
This creates a huge safety reserve, before any consideration for CECL.  Recall that loan loss reserve is effectively net worth too, just specifically earmarked to cover anticipated loan losses.
For perspective, there are 600 credit unions with assets greater than $400 million that have net worth below 11% as of the 3/31/2021 call report.  I specifically included credit unions greater than $400 million because they will have to prepare for the higher capital standards as they approach the $500 million threshold.
The current low interest rate environment is making it difficult to accrete capital via asset growth.  This fact must be considered as part of the discussion.
Any net worth requirement is a tax on asset growth.  Raising the net worth requirement increases the growth tax.  For example, a credit union growing 10% per year with an 8% net worth target must produce a ROA (profit taken from members) of 0.80% to maintain its net worth ratio.  If the net worth requirement increases to 11%, that same credit union must now produce a 1.10% ROA.
Credit unions that cannot produce the higher ROA to support the new net worth target will have their ability to grow and serve new members stifled.  It will also make it more difficult to invest in the cooperative to maintain market relevance.
In a perverse twist, credit unions may have to take more risk because of the proposed regulation to produce the higher ROA necessary to maintain net worth.
Ultimately, a higher net worth requirement harms the people credit unions are designed to serve.
I am genuinely concerned this regulation is a gift to the competition because it erodes the advantages credit unions currently hold in the marketplace.  The concept of evaluating risk to determine necessary reserves, especially in outlier situations, is important, but I agree with Chairman Hood, it should be used as a tool and not a rule.

The Overcapitalization of the Credit Union System

Twenty-five responses were filed responding to NCUA’s request for comments on the appropriate NOL cap for the NCUSIF.  One provided an insightful context for their remarks.

This excerpt from the Ohio Credit Union League  points out a larger industry bias.  This observation is especially relevant in view of NCUA’s proposal to raise the well capitalized standard for credit unions over $500 million in assets.  This new net worth option called CCULR, would raise the well capitalized compliance standard 43% in two years, from 7% to 10%.

Here is their partial comment:

. . .we wish to register a general objection to the notion of unnecessary over-capitalization of the credit union system wherever such an idea takes root. Except for a relatively small proportion of outliers, where ordinary supervision serves as an appropriate intervention, credit unions themselves are strongly capitalized to the extent that the primary buffer (natural-person credit union capital) against shocks to individual credit unions or the credit union system, is deep and broad.

Prior to the pandemic (December 2019) the average total capital ratios for U.S. and Ohio credit unions were 11.87% and 11.89%, respectively. As the pandemic began receding (March 2021), these metrics remain thoroughly robust (10.51% and 10.53%, respectively) despite the tremendous stresses of a global pandemic, global recession, and stimulus-driven ballooning balance sheets. The abundantly healthy capital levels and ratios in credit unions served the intended purpose quite effectively and in essence, shielded NCUSIF from material impact.

The regulatory process, perhaps beneficially, engenders a bias for more capital at the credit union level (seemingly, ever-stronger balances and ever-higher ratios). Yet this bias must be tempered by business discipline to ensure that capital balances in credit unions and in the NCUSIF remain strong but not excessive, so the various costs of capital are reasonable (even supportable).

To the extent that we witness what appears to be strong NCUA bias for more capital (unnecessarily larger balances and unnecessarily higher equity ratios) and noting the nexus of this concern to NOL strategy, we draw attention to the potential disruptive and costly over-capitalization of the credit union system at the credit union level, in NCUSIF, and particularly in combination. In this context we reiterate our call for the return of the NOL to its previous strong and proven level of 1.30%

Amen

A Devastating Regulatory Burden- “The Juice is Not Worth the Squeeze”

(part 2 on NCUA’s new capital proposal)

The new capital proposal’s complexity and burden is evidenced in that eight senior staff were required at the board presentation. If the agency needed eight, how many senior credit union employees will have to be involved to respond and implement it?

The new rule is 126 pages on top of the 424 pages of the 2015 RBC rule. 530 pages in total.

This proposal imposes three different plans: the 110-year old simple leverage approach for credit unions below $500 million. For credit unions over $500 million, some will have a choice between the not implemented RBC or the new CCULR. An untold number would not qualify for CCULR under the reg, so they will be forced to use the untried RBC.

Mandating $24 Billion Addition to Restricted Reserves

The CCULR alternative raises the well-capitalized minimum to 9% on Jan 1, 2022, and 10% on Jan 1, 2024. The 117 credit unions below the 9% level would have just months to raise an estimated $3 billion to be at 9% or fall under RBC. No estimate was given for the net worth shortfall for these 117 at the 10% level.

The rule also states: Subordinated Debt would not be eligible for inclusion as capital under the CCULR framework unless the complex credit union is also a low-income designated credit union.

NCUA estimates complex credit unions eligible for CCULR must hold approximately $24 billion more as regulatory capital than the total under the RBC proposal. So why would a credit union not opt for RBC?

Regulatory Coercion

NCUA’s logic is that the “simpler” CCULR calculation will cause credit unions to opt for it since 48% of complex credit unions now have total net worth exceeding 10%.

NCUA offers this regulatory “alternative” for credit unions to avoid the burden and unknowns of RBC. All that is required is to reclassify 3% of assets now in net worth from unrestricted retained earnings to the rule-mandated legal reserves, a 43% increase.

Vice Chair Hauptman explained the tradeoff this way in his opening statement:

. . .all of that (prior wording) is an (admittedly long) way of saying that a simpler-yet-higher capital standard isn’t just useful because it saves time and effort. It’s also a way of protecting the system from the problems inherent in any risk-weighting process.

This is not choice, but regulatory blackmail. Here’s one example of how NCUA says this coercion will be applied:

While a qualifying complex credit union opting into the CCULR framework, is required to have a comprehensive written strategy for maintaining an appropriate level of capital, such strategy may be straightforward and minimally state how the credit union intends to comply with the CCULR framework, including minimum capital requirements and qualifying criteria. In contrast, complex credit unions that do not opt into the CCULR framework will be required to have a more detailed written strategy. The NCUA intends to review the written strategies during the supervisory process.

A Lack of Respect for Process and Credit Unions’ Track Record

Springing a completely new capital requirement to augment one that has yet to be tried with at best a 90-day implementation timeframe, is regulatory autocracy. It shows total disdain for credit unions’ proven record of capital management.

Throughout this rule there are many movable definitions and unexplained criteria. The definition for “complex” has no meaning other than asset size. Even that simplistic approach has moved from $50 million, then $100 million and finally to $500 million to define what “complex” means.

Using this superficial asset criteria, NCUA throws its complex blanket over every large credit union. Even the $5 billion State Farm FCU with minimal products would be included.

The proposal uses two different definitions of net worth in the numerator of the capital ratios: one for CCULR and a different one for RBC. (Page 49 proposal). Net worth means one thing and then another. This overturns GAAP accounting by whatever the regulator puts in rules.

Both capital options provide four ways to calculate average assets. This makes intra-industry comparisons at best uncertain.

Even the illusion of capital choice is incorrect. Credit unions can move from one capital plan to another within the same quarter in one part of the rule. However, in another section, NCUA can stop that. Under a new Reservation of Authority, NCUA can prevent a credit union going from one standard to the other.

Credit Unions’ Capital System Is Fundamentally Different from Banking Options

Banking regulators ended the RBC requirement in 2019. The rule requires only a simple tier 1 leverage ratio which is exactly the historically proven credit union practice for measuring capital adequacy.

NCUA has kept RBC and added another banking solution overlooking fundamental differences when comparing the two systems’ capital options and purpose.

The cooperatively funded NCUSIF can provide capital assistance if that is the best solution to address a problem.

This NCUSIF’s role supporting member owned cooperatives is very different from the FDIC’s. NCUA is authorized and has used capital injections and other support (208 guarantees) to return credit unions to self-sufficiency. The FDIC cannot assist privately owned firms to restore their financial solvency.

Banks have two primary equity sources: share capital and retained earnings. Generally, the two are split about 50/50. Bank equity comes in many forms: preferred shares, subordinated debt, public and private common equity. Moreover, there are different organizational structures: bank holding companies and stand alone to increase capital flexibility.

$1 of Credit Union Capital is Worth More than $1 of Bank Equity

Moreover, $1 of credit union retained earnings is much more valuable than $1of bank earnings. The taxation of bank earnings means that each firm must earn $1.25 to $1.50 to retain $1 in reserves. Also, shareholders expect to be paid dividends on their shares or see appreciation in their stocks’ market value.

Credit union capital is Free in all respects. All sources of bank capital have requirements that do not make them “free” when choosing options.

Action Needed Now

When Board Member Hood asked staff if the majority of credit unions opposed the 2015 final RBC rule, staff replied:

“Yes, a majority of the comment letters opposed the proposal in its entirety, and many suggested the rule be withdrawn.”

So why can this comment outcome be different? I think two factors can lead to the withdrawal of this rule:

  1. The rule lacks any data, objective criteria or historical analysis as the rationale for increasing the risk based net worth ratio. There is zero objective evidence for the rule.

When commenting, must show the history of their capital details to demonstrate the credit union’s record in managing risk. Include capital plans and other documents to demonstrate your competence.

  1. Hauptman and Hood are open to listening and learning. If they are to object to this dramatic extension of regulatory micromanagement, they must be armed with information to counter the unproven assumption that credit union capital is not sufficient.

Hood closed his Board meeting statement:

The world has changed since 2015. The reality is RBC should be a tool — not a rule. If it is effective in identifying risk, put it in the examiners’ toolbox, but the last thing the NCUA should do is impose it on credit unions as an operating model. The juice just isn’t worth the squeeze for risk-based capital because this is a regulatory burden with limited benefit. Again, we already have a risk-based net worth framework as required by law, so this is not needed.”

I would add one thought, what if there is no juice? How many credit unions faced with a 500-page new capital rule will just give up and close?

Credit unions rarely fail from too little capital. They fail because their leaders’ spirits are broken. This could be the final straw for many boards and managers.

The Most Cataclysmic NCUA Proposal Ever

Last Thursday the NCUA board asked for comment on a new capital rule that would:

  • Raise the well capitalized threshold from 7% to 10%, a 43% increase, in less than six months;
  • Establish three separate, different capital rules and provide NCUA the power to override a credit union’s choice;
  • Require credit unions that choose the new 10% option to hold $24 billion more in required regulatory net worth than under the Risk Based version passed in 2015;
  • Set 60 days only for comment with implementation of the Board’s decision by Jan. 1, 2022

If approved, the result would significantly undermine credit unions’ ability to serve their members and the system’s financial soundness.

Three Capital Standards

NCUA’s proposal introduces a whole new capital standard alongside RBC. The RBC rule from 2015 has yet to be implemented. There is no actual credit union experience with either RBC or this second higher minimum capital standard called CCULR, or Complex Credit Union Leverage Ratio.

The accelerated, short time frame for this far-reaching change is unnecessary and unwise. In the 8 years since NCUA proposed RBC, banking regulators evaluated their experience and dropped it as a requirement. Now NCUA retains RBC and adds another banking creation without any analysis or data for either option.

The most cogent reaction to this proposal was by Board Member Hood who opened his questions by saying: “Mr. Chairman, after serious study and consideration, my preference would be to table the risk-based capital rule indefinitely—or even repeal it—and fine-tune the risk-based net worth rule as needed.”

The Most Restrictive Rule Since Deregulation

This race to alter credit unions’ proven capital framework will severely lesson the system’s strength and resilience. Both options constrain the most important decisions a CEO and board make about their business model: how much and where to invest in member value versus how much to keep in reserves.

RBC is a regulatory tax on every asset transaction made by a credit union. To avoid this regulatory capital tax credit unions can use CCULR, the new “simpler” option. This would increases a credit union’s restricted earnings by 43% versus the current 7% capital requirement.

The most important operational judgments for members are no longer a credit union’s to determine. Rather, NCUA defines a single definition of balance sheet risks, weighs them, and then sets the minimum capital using an untried formula.

All credit union’s transactions are treated identically for the same asset risk whether located New York, Peoria, or Charleston. This one size fits all denies the objective reality that every credit union’s operating environment is different.

NCUA then reserves the authority to change a credit union’s decision or to modify its weightings, definitions and the required capital minimum at any time. Just as it does in the current proposal!

Existing Capital Approach Has Stabilized Credit Unions for 110 years—Risk Based Net Worth Approved by GAO

The proposition that credit union’s minimum capital standards have not been sufficient is false. NCUA provided not a single example, data or historical event to suggest otherwise.

In 1998 the well-capitalized threshold was raised from 6% to 7% as a political compromise to the suggestion that credit unions expense their 1% underwriting in the NCUSIF. There was no accounting or factual basis for this change.

In 2004, GAO reviewed NCUA’s implementation of this new PCA risk based net worth concept and concluded:

We are aware that NCUA is constructing a more detailed risk-based capital proposal . . .and that any proposal should be based on the premise that risk-based capital be used to augment, but not replace, the current net worth requirement for credit unions. The system of PCA implemented for credit unions is comparable with the PCA system that bank and thrift regulators have used for over a decade. and

. . . available information indicates no compelling need. . . to make other significant changes to PCA as it has been implemented for credit unions.

Credit unions start with no reserve capital. The cooperative approach of reserving from earnings has been sufficient to sustain the industry through both macro events and decades of financial innovation including:

  • Introducing share drafts, mortgage lending, member business loans, credit/debit cards;
  • Building out distribution capabilities including branches, call centers, Internet Retail services and shared ATM and branch networks;
  • Investing in CUSO’s to bring scale and collaborative solutions for member value;
  • Incorporating the latest financial tools including ALM risk modeling, derivatives and hedges, and off balance sheet servicing to manage risk;
  • Building capital to navigate deregulation and open competition, the FSLIC crisis and ultimate industry shutdown, two FDIC insolvencies, numerous recessions, the Great Recession 2008-2009, and the recent COVID economic shutdown and recovery,

Credit unions have demonstrated the ability to establish appropriate capital levels to meet every risk itemized in the RBC rule plus dozens of other events and changes that no model could incorporate.

Board and management have managed their individual capital levels to correspond to their business plans and the local economy in which they compete. Now NCUA wants to override that proven practice with a rule that treats each asset’s risk the same wherever and however the credit union operates.

Tomorrow’s blog will document the proposal’s unprecedented financial and regulatory burdens.

Summer Eye Candy

“A garden to walk in and immensity to dream in—what more could one ask? A few flowers at our feet and above the stars.”   All flowers are home grown.

Tall red hibiscus-perennial

Tall white hibiscus -perennial
O
rdered from Breck’s-Can’t remember name. perennial

Annuals–black-eyed susan, blue salvia, geraniumsGeraniums: annuals, but my wife makes me bring them in for winter   
Annual-zinnias, true sun worshippersCanna-perennial, but must be dug up in  fallPotted  geraniums-three  year  old  annuals!Mandavilla- definitely annual.  Wife’s  favoriteMy  row  of  sweet  corn.  Ready  for harvest.

Credit Union History for Understanding Today’s Cooperative System

America’s Credit Union Museum is collecting oral histories of system participants to help future generations understand their cooperative roots.

Fifteen videos are now posted. Interviews are from retired leaders such as Carroll Beach, Dick Ensweiller, Brad Murphy and John Tippetts. Persons still active include league presidents Tom Kane and Caroline Willard, and Sarah Canepa Bang, the senior policy advisor to NCUA Vice Chair Kyle Hauptman.

Episode 15: The Deregulation Era

My first contribution discusses deregulation. It describes how Ed, Bucky and I learned with credit unions in Illinois to navigate the disruptive economic changes occurring in the late 1970’s and early 80’s. We went to NCUA using these lessons on a national scale.

The talk is 24 minutes. If your time is limited, here are some topics to scroll to:

3:00 Where the cooperative model fits on America’s economy

5:00 Learning about regulation and credit unions at Illinois’s DFI

12:10 We take our experiences to NCUA

14:00 Communicating what deregulation was; why it worked

16:15 Upgrading the NCUA’s internal capabilities

20:20 the PennSq bank failure

The Value of Oral History

The museum’s initiative to record individual’s credit union experiences will be invaluable to visitors and scholars. They are easy and fun to listen to, especially if you know the characters.

Hearing these examples will stimulate interest in cooperative history; more importantly it can give perspective on today’s topics.

Deregulation was not a political ideology, strategic blueprint or onetime response to a changing economy.

In credit unions it was nothing less than building a better system of “cooperative credit in the United States.” It turned upside down the practice of government making everyday business decisions for credit unions.

Rather that responsibility was now in the hands of those closest to the members-management and boards.

Most importantly these changes were developed mutually with full dialogue and participation by all segments of the movement.