Category: Observations

Covid has created a backlog of people stymied in seeking new opportunities.  Companies are finding it harder to hire and retain employees.  Hiring bonuses are rising.  Every day it seems a major company announces a higher minimum hourly wage it is willing to pay to attract applicants.

The vaccines promise to break this logjam for job seekers. Especially with organizations paying up and willing to offer flexible work environments.

Providing insight into this situation is a recent article by writer Jeffrey Harvey about how interviewees might to respond to five common interview questions.

He describes the challenge as follows:

You likely stride into your subsequent interview with a belly full of fire, and a brain stuffed full of all the right words to say, and the right ways to say them. You’ve carefully crafted your pitch so as to embody the can’t miss candidate; the person who will blend seamlessly into the corporate culture from day one.

And then you never hear back.

Five Likely Interview FAQ’s and Unforgettable Answers

 

His essay then describes how a job seeker should handle these questions so as to be memorable.   I will not spoil his insights by sharing his advice which is both humorous and spot on.  Question number 2 is a sample of his approach that is sure to  land your application on the top of the resume pile.

Even if you have no interest in seeking another job, this advice will enlighten your day!

Question #2: “Where do you see yourself in five years?”Answer: “Well, the parole ends in three, so provided we’ve survived the zombie apocalypse…”  And the explanation. . .

This question has torpedoed more first dates than The Rules, and it’s even worse in a job interview. In a world where companies and entire industries are changing moment to moment, not to mention the looming threat of the flesh-eating undead, it’s presumptuous to assume that the human race will still be solvent in five years, let alone a mobility aggregation start-up in Hoboken.

What you really want to convey is that you envision an upward trajectory for yourself, and anticipate the type of personal growth that will make you a greater asset to the company as time passes. Re-gaining the ability to travel out of state is a concrete example of how the attainment of a tangible personal goal will also make you a more valuable employee.

Your somber acknowledgment of the zombie apocalypse will demonstrate your willingness to grapple with unpleasant possibilities — an inevitability in every business. As the old saying goes, hope for the best, prepare for the worst, and stock up on canned meats and fish antibiotics for impending Armageddon.

Or they’ll think you’re joking and remember you for your irreverent sense of humor. At least until a zombie is munching their cerebral cortex.

The other four Q & A’s are just as irreverent.

In April 2014, Jim Blaine discussed the Fed’s policy of pouring money into the economy and the prospect of inflation.  His analysis seems relevant even more in today’s stimulus driven economy.

Chart This !!

Spent several days last week at an economics conference sponsored by the Federal Reserve Bank of Atlanta.  They hold it out in the north Georgia woods – a good distance from reality – which seemed appropriate.

There were a lot of really “scary smart” people at the conference including an economics Nobel laureate, several highly distinguished academics, global bank economists from the U.S., China, Spain, Japan, Chile, Italy, etc. and the leading economic theorists from government agencies such as the Fed, the FDIC, the U.S. Treasury, and the SEC.  You get the picture – the best and the brightest in quantitative economics. No one from NCUA was registered…

Never been bothered much about not being “the smartest person at the table”(that’s just the way life is); but it’s a bit unnerving when you have to honestly admit that you’re unquestionably and repeatedly “the dumbest person at the table”(it was that kind of group!).  Practiced being quiet a lot and trying to feign invisibility when the Q&A started soaring well above my head.

The Bernanke Solution !

What I found most intriguing was the open, heated debate among these very bright folks over the merits of the recent practice of “quantitative easing” by the Fed. Literally trillions of dollars have been injected into the banking system in an attempt to revive the U.S. economy.  Former Fed Chair Ben Bernanke colorfully labelled quantitative easing as the practice of “dumping helicopter loads of cash” on to communities all across America.

Much of the debate centered around the future economic consequences of reabsorbing this excess monetary stimulus as the economy gains strength.  It was somehow both reassuring and refreshing to hear the best and brightest profess profound doubt and concern over being in these uncharted economic waters – with highly arguable and uncertain outcomes. All in decided contrast to the “inerrant robusterians” at the NCUA, who remain resolutely and insanely certain, about the unfailing wisdom of their myopia.

To read his observation about how the Fed was using its monetary stimulus and his “image token” from the meeting click here.

We are all heirs of September 11, 2001.  Some from experiences close up and personal.  Others as horrified observers, unable to look away from the TV coverage.  And for more, it is an event in history known primarily  through broadcasts like those aired this past weekend.

That September day is now part of America’s story.  The heroic parts about fully loaded firemen walking up 80 stories to open jammed doors to let occupants walk down while they, duty-bound, rose to ever higher floors and  their destiny.

We recall the shared emotions-fear, vulnerability, anger, confusion and the desire for retribution.

And we follow still the unfolding domestic and international political decisions that continue to be analyzed and interpreted two decades later.

The posts today and tomorrow are about that day. First two personal accounts and tomorrow a response at that time by a credit union leader.

Everyone has a story.   They connect and sustain us.  They help to make us who we are. That is why we remember.

A Personal Story

On Tuesday 9/11, I was in our office overlooking Farragut Park in the center of DC, three blocks from the White House.  September would normally be a peak month for planning sessions out of the office. However our daughter Alix was getting married on 9/15 and  Joan and I had planned a week long singing vacation in Salzburg, Austria for later in the month.  I was not paying attention to the business trip Joan began the prior Thursday to New York City for NABE’s Annual convention at the Marriott World Trade Center Hotel.

Upon first report of the plane hitting a trade center tower, I assumed an accident had happened.  Here is how one employee remembers the following cascade of events.

“I was at the  Callahan office that morning which happened to be 5 days before my wedding.

I got a call from Alix  who was home after her morning coaching session on the Potomac .   She told me that a plane had hit the WTC while she was watching the Today Show (NBC). I remember thinking of a documentary I saw where it described how a plane had accidentally hit the Empire State Building in fog several decades earlier causing some damage but obviously not destroying the building or causing mass loss of life.  So, I wasn’t very concerned. 

When it became clear that this was a passenger jetliner and that another plane had struck the other tower it was obvious this wasn’t an accident.  By this point, everyone the Callahan office was very aware and all were concerned.  We rolled out the large CRT TV on its cart so people could watch the live news coverage. 

News of the Pentagon being struck became part of the news too but very limited live footage of that was available.  Most of the TV focus stayed on NYC.  At Callahan we could see the smoke coming up from the Pentagon from our 10th floor Farragut Park overlook which had a line of sight directly to the National Airport Control tower — next to the Pentagon.  

Cell phones and office phones rang throughout the morning — mainly family members of employees calling to check in and share info.  Rumors swirled in the office from the calls– other planes possibly headed to the White House, just blocks away. One employee said there were “fires burning on the mall.” From our windows we saw employees walking/running from  all White House area buildings

Of course, this increased the  concerns of everyone in our office.  

It wasn’t long before the scene at Farragut Park totally changed  from a normal calm mid-morning, post-rush hour commute.  The park was absolutely flooded with people…all trying to go home it seemed but the metro wasn’t capable of handling that many people at non-peak times.  Large crowds blocked all streets, barely moving and no cars or buses could escape.  Cell phones were also no longer working — the networks were far too congested.  

The big question was whether we should close the office and tell people to go home.  I recall the conversation centered around what would be safest for staff — staying put was probably safest and least frustrating given the chaos on the streets outside and likelihood of many hours to get home (many had to walk given the transit freeze).  However, we knew that many staff wanted to go so we gave everyone the choice to decide for themselves. Most left within an hour. “ 

During the cascading events of that morning, Scott Patterson came to my office to tell me that my daughter Alix thought Joan was in NYC for a conference.  She wanted to make sure I was aware.  I had not remembered nor put 2 and 2 together that Joan was not only in NYC but also at the WTC complex. Lara, my other daughter, six months pregnant, was in nearby New Jersey, having arrived in Newark from California the night before to attend a conference.

Of course, Joan was unreachable, without phone, on her own until  that afternoon when a third party called on her behalf as described below.

By midday, everyone had left the office.  People needed to be with their families and away from any potential targets in downtown DC.    I remained  at Callahans till late that afternoon, answering phones and watching.  By then the metro was running, the crowds had left and I got back to Bethesda that evening.

Joan’s Story at the World Trade Center Marriott

 

 

 

 

 

The National Association for Business Economics 43^rd annual meeting was at the New York Marriott World Trade Center Hotel from September 9-11, 2001.  The event’s tagline was “In a New York minute in the midst of economic uncertainty.”  I was the press officer.

Visiting Windows on the World

The night before the attack, Monday, Sept. 10, Diana Gregg, a reporter for BNA, and I decided to make a late night visit to Windows on the World, the famed restaurant on the 106^th floor of the North Tower. We wanted to see the view and there wouldn’t be time Tuesday morning because of the conference and press events.  It was a short walk to the elevator on the ground floor of the North Tower; midway up, we changed to another lift, creaky, but with an elevator operator. We were tempted to stop for a drink, but it was late, so we went to the viewing platform to see the twinkly city below. There had been rain.  We felt we were on top of the world ….and believe we may have been among the last to leave Windows on the World.

Seventy-nine people who worked at Windows died on Tuesday morning, September 11, when the plane crashed into the building, as did 91 restaurant guests, many attending a conference that morning.  NABE had considered having its Sept. 11 CEO breakfast at Windows, but opted instead for the grand ballroom on the ground level of the Marriott WTC hotel. The hotel adjoined the North Tower.

On Tuesday, the morning session was in the 1^st floor Grand Ballroom. Robert Scott, Morgan Stanley President and CEO, was speaking to the group.  Then came a jolt.  The lights flickered.   Chandeliers began to shake.  A rumble, like an earthquake.

Everyone headed for the exits.

My NABE colleagues and others helped people get out of the hotel…we were directed away from the front entrance because of falling debris and went thru the “Tall Ships” side entrance-which had been locked, but was knocked open… police on busy West Street highway  stopped traffic so that we could cross …I made my way to the Hudson River, stopping along the way to stand with groups of NABE evacuees gawking at the Towers. . . watching what looked like lumber falling from the windows, but then realized they were jumpers. . . some thought the fire in the North Tower was  being contained. . . NABE would be in touch with the hotel to see if we could resume our meetings in the afternoon. . .  saw a second plane smash into the South Tower. . .  gasps that went up from the crowd. . . ‘”This is terrorism.”

We didn’t know what was going on. There were no iPhones and cellphones didn’t work. But there was radio! . . . A group gathered around a man  who had a battery operated radio…desperate for news….people at home watching TV knew about the Twin Towers and the Pentagon…and Shanksville. . .We didn’t. . . We knew something terrible had happened in New York.. . We were on our own.

Tramping south along the river with thousands of evacuees. . .stopped at a vendor to buy 10 bottles to water because ‘this was going to be a long day’. . . do you know how heavy bottles of water are? . . .passed them out to anyone who would take them. . .ran into NABE Past President Diane Swonk, in a suit and high heels, surrounded by other NABE members and visiting international students . . . their passports and belongings were now dust, as were ours. . . Diane, chief economist at Bank One, possessed, miraculously, a cellphone that worked. . .  She offered to have her office call people’s families to let them know we were OK. . . we scribbled a dozen phone numbers on a piece of paper, she passed them on to her office.

Chip, who led Callahan & Associates in downtown DC, got a call later that afternoon from the administrative office of Bank One CEO Jamie Dimon with the message that I was OK…. Diane then led her group uptown to safety at Bank One’s midtown office…I decided to head south, along the river, thinking it was safer. . .  I reached the tip of the island –there was no place to go—it was either uptown or jump into the Hudson River and swim to New Jersey. . .seriously considered the idea! . . I was part of a huge crowd of anxious people…I needed to speak to someone, to ask how they were doing, but no one was interested in chit-chat…one man nearby said he was going back to get his dog…A cloud of black smoke was coming in our direction. . someone shouted “a stampede is coming”…panic was imminent. . .but it didn’t happen…suddenly, the smoke cleared, and as if by magic, a NY Waterways ferry appeared. . .I was never so glad to see anything in my life. . . I wouldn’t have to jump into the river!

People boarded carefully, no pushing or shoving… we donned life vests at the captain’s request. . .we looked to the sky….would we be attacked in the open water?…once in New Jersey, with no place to go, I approached  a young woman who was looking at Twin Towers. . .she was a temp, but had not gone in that day. . .an aspiring opera singer, she took me to her subsidized artists’ housing unit . . we would surely be friends for life…She went with me to a nearby car rental, where I hitched a ride with a group going south on I-95. . .I insisted we stop for gas, we didn’t know what was ahead….but it was OK and my ride went as far as Philadelphia…  they dropped me at the deserted airport. . . Sarah McLaughlin, the daughter of old friends from Chicago Tribune days, picked me up, drove to their house, put me up for the night. . . next day we went to the Amtrak station . . .wasn’t afraid to ride the train to Union Station, or the subway home to Bethesda. . . It was another world outside of lower Manhattan. . . I had made it home in time for Alix and Scott’s wedding three days later.

PS: This dramatic exodus enabled by an armada of boats  which evacuated hundreds of thousands off Manhattan in just nine hours is narrated by Tom Hanks in this 11 minute video.

The story is also told in this article Escape From New York.  Following is an excerpt:

Day and his maritime colleagues at the Sandy Hook Pilots Association — the specially licensed seamen who help larger vessels get in and out of the harbor safely — would help orchestrate the largest maritime evacuation in world history, larger even than the famous British rescue at Dunkirk.

With no plan and little direction, they would cobble together a makeshift civilian armada of fishing vessels, pleasure yachts, tugboats, and passenger ferries that evacuated somewhere between 300,000 and 500,000 people from the tip of lower Manhattan — desperate, worried, dust-enveloped people trapped by the closure of the island’s bridges and tunnels. . .

The flotilla that day included upwards of 130 boats: harbor launches, fishing vessels, sightseeing ships, and dinner-cruise boats, as well as 33 ferries and 50 tugboats, plus numerous FDNY, NYPD, and Coast Guard rescue boats. . .

 

 

Glenn Arbery is President of Wyoming Catholic College.   He shared some thoughts with the incoming freshman class last week.   

While his hero references are from academic literature, all organizations tell stories about leaders who have played critical roles in their history.  These stories  are reminders of extraordinary success or sometimes tragic failure.

They are intended to help us be more aware of the choices we make in our “lived” roles.  His last words about the “Fear of God” are interesting.  It is not a religious statement he is making.

Rather he is stating  that most of us know what are better angels require.  But as one CEO wrote me in a request for counsel, sometimes right gets a little blurry.  Here is an excerpt from his talk.

When you enter the classroom this week, you will encounter in a new way those figures that the tradition of the West has always honored and whose names you have known since childhood: in Genesis, the patriarchs specially called by God; in the Iliad and the Odyssey, the heroes who explore the boundaries between the mortal and the immortal.

These are men and women who step outside the common order into a uniquely charged sphere of unfolding meaning. They extend the expectations of mankind.

Heroes and saints are not necessarily easy to get along with, since they answer a higher call that puts them at odds with the world around them, even those closest by. It is not easy to fit the hero into ordinary life, but without these primordial figures, we would not hope for more in human life than good internet service and enough coffee. 

We are not engaged in tearing down or demeaning what is great, but in honoring whatever is noble and good, wherever it might be found. . .

Fear of God, in the sense that I mean it, is awareness of another choice when there is a temptation to belittle others or indulge yourself. Moment to moment, there is a better way, a best way.

Fear of God means a dread of choosing what you know to be wrong or of letting something harmful happen through weakness, indifference, or inattention. It is wholesome and cleansing, like cold mountain air. It is the kind of fear that makes you alert and urges you to pay attention and watch where you are going.

Good advice to start the school year for everyone. The full speech and essay can be found here.

I asked a friend who used to work 12-16 hours straight on projects what he did for play.

His response: “My work is my play.”

Why I blog?

One response is from Flannery O’Conner: “I write because I don’t know what I think until I read what I say.”

The intent is that my words will bring perspective, interpretation and debate to the ever-evolving credit union movement.

I would hope to ensure credit unions are making some meaningful progress towards a more sustainable, healthier, democratic, and economically fair American experience.

This hope is not about individual achievement, but to inspire collective effort by analyzing and reframing credit union events from the context of their unique purpose.

Writing as a Moral Act

David Hein, a Senior Fellow at the George C. Marshall Foundation has written an insightful essay called Writing as a Moral Act.   Some of his thoughts follow:

Writing is a moral act, I often tell my undergraduate students. At first, naturally enough, they are puzzled by this claim. Not only are they prone to compartmentalizing—discuss ethics in a philosophy class, learn writing in an English class; they are unused to thinking ethically about ordinary, apparently nonmoral, activities. For them, morality is limited to (1) rules, such as the honor code’s prohibitions against lying, cheating, and stealing; (2) social-justice issues, such as the sins of the patriarchy and the faults of free enterprise; and (3) their informal sense of peer norms, such as having a friend’s back during a crisis.

To expand their horizons, I prompt them to think about moral aspects of everyday life and to consider the first steps of forming an ethical position and of acting morally. Sound ethical judgment begins not with prescription but with description: characterizing the situation accurately and fairly. Not “what ought we to do?” but “what is going on here?”

Limning the essential elements of a case requires vision sharp and sensitive and comprehensive; and we won’t see clearly if we do not, so far as possible, accomplish a temporary “unselfing of the self,” in Evelyn Underhill’s phrase, attempting to perceive with others’ eyes, according to perspectives different from our own. This entire effort lies at the heart of the ethical life; it is a work of the moral imagination.

Expectations

This approach is also fundamental to the task of essay writing, a practice with which students in higher education are largely familiar. . .

Your paper, I advise them, should be the most intellectually alert and stylistically engaging commentary on your assigned section of the reading which you can produce. . .incorporate evidence from the text in support of the main event, which is the unfolding of your thesis. In other words, maintain command of your paper as a rider keeps control of his or her horse: subordinate summary and quotations to the development of your position.

And some opinion, yes—opinion in the sense of your carefully considered view: argue for the best construal of the material you can manage. When you present your paper, your listeners will be interested not in your isolated, undefended opinion but in your rational analysis and informed judgment; and, along the way, your fellow students will be grateful for whatever elements of wit and elegance you can deploy in your phrasing.

Most of all, keep in mind your audience, which consists of the other students in this course. Anticipate objections to your case. In your paper, respond to this imagined challenger. As you dig into your subject as deeply as you can, have your readers’ likely understanding and potential appreciation in mind.

Indeed, writers cannot achieve their objectives without taking into account their readers’ backgrounds. As Steven Pinker has pointed out in the Wall Street Journal (September 27, 2014), “The form in which thoughts occur to a writer is rarely the same as the form in which they can be absorbed by the reader.”

The writer’s test

Learning to explain complex matters well is one of writing’s supreme challenges. But writing for the reader rather than for himself alone is good for an author’s character; it can relax his relentless self-regard.

So ends my work, or was it play, this Labor Day.

 

 

 

After yesterday’s post about NCUA’s banana- like strategy to impose  rbcapitalus fungus on credit unions, I was reminded of Jim Blaine’s blog from April 2015.

It is the story of a banana, a swimming pool, a librarian and “uncommon organizations serving uncommon people.”

Future Leaders Should Go Bananas!

The 2003 Herb Wegner Memorial Award Dinner was memorable for many reasons.

There was an atmosphere of collective celebration and aspiration. The Foundation Chair, Chuck Purvis, set a goal of $1 billion for the Community Investment Fund. Leading CEO contributors were called on stage and thanked. That year’s award nominees, Ed Callahan and Latino Credit Union, were representative of some of the best features of cooperative accomplishment.

But first it started with a “grace note.”

This moment of collective harmony is best illustrated by a 1.34 minute shout out that CUNA President Dan Mica gave to his counterpart at NAFCU. Here is the video:

https://youtu.be/jyKJSh_Jcgk

Blogs later this week will feature other uplifting moments from this historic evening—and some important lessons for today’s leaders.