Your Vote Matters! Or Does it? The State of Democratic Governance in Credit Unions

In this election season every new and traditional media outlet is overflowing with ads urging us to vote. Some link to information sites. Others rely on celebrity exhortations as this rap video from the cast of Hamilton:

(https://www.youtube.com/watch?v=YMmkXAIRXCU)

Voting legitimizes the power and policy of elected officials.  From local school boards to statewide offices and up to Congress and the President. It also is how credit union directors are supposed to be chosen.

So critical is this democratic perception, that even autocratic rulers in Russia, China and dozens of other long tenured dictators must offer the pretense of voting for their citizens. And when an electorate knows the process is a fraud, they hit the streets as is occurring now in Belarus.

Cooperatives and Democratic Practice

Democratic governance is one of the 7 cooperative principles:

Democratic Member Control

Cooperatives are democratic organizations controlled by their members, who actively participate in setting their policies and making decisions. Men and women serving as elected representatives are accountable to the membership. In primary cooperatives, members have equal voting rights (one member, one vote) and cooperatives at other levels are also organized in a democratic manner.

(Source: North American Students of Cooperation-NASCO)

The required annual meeting for the election of directors, plus any new or unfinished business members may wish to raise, is the most common way this value is practiced. Unfortunately, this essential member governance activity is often compromised.

Federal Credit Union Bylaw Practice

Here is the process as described by one FCU in the required annual meeting notice:

Members are advised that XXX Federal Credit Union bylaws stipulate the following:

Any Member can place his/her name in nomination exclusive of the Nominating Committee by written petition that includes a brief statement of qualifications, biographical information, and a petition with the required minimum signatures of at least 1% of members of  the Federal Credit Union. Inquiries regarding the election process and requesting a petition package that includes signature collection requirements should be directed to  . . . To be effective, such nominations must be accomplished by a signed certificate from the nominee stating that he/she is agreeable to nomination and will serve if elected to office. A completed nominations package must be sent to the  Board Secretary. The closing date for receiving the nomination by petition with supporting documents is date. There will be no opportunity for nomination from the floor. The election will not be conducted by ballot and there will be no nominations from the floor when there is only one nomination for each position to be filled. Should the number of candidates equal the number of open positions on the Board of Directors the chair may take a voice vote or declare each nominee elected by general consent.

The common practice of FCU’s is to have the board appoint a nominating committee which in turn proposes candidates to fill expired terms and open seats. Rarely are more persons recommended than seats to be filled. Nominations by petition are rare. Therefore, as summarized above, the pre-chosen nominees are deemed elected “by general consent.”

Contested FCU elections almost never occur. The result is perpetual, self-ratifying boards that become “closed shops.” Members are not encouraged to participate let alone offered a choice among  candidates. Members are merely customers, not participants in cooperative ownership.

This board-controlled process isolates volunteer directors from members’ concerns and the need to reach out and listen. Volunteers validate their oversight by their credit union’s CAMEL 1 or 2 regulatory rating and continued profitable operations, not by member engagement.

As one federal credit union member expressed to me: “At least in Belarus they got to vote.”

State Bylaws

While many states following FCU model bylaws (one member one vote, no proxies allowed), over thirty states authorized state charters prior to the passage of the FCU act in 1934. This has created multiple organizational bylaw options for co-op “democratic” governance.

I recently received the following request from a state-chartered credit union in California:

Update Your Proxy Date

As a member-owner of XXX, you have the opportunity to vote for matters related to the governance of the credit union. A proxy is a person you designate to vote for you at meetings. By designating a proxy, you allow that person – in this case, a qualified member of our Board of Directors – to cast votes on your behalf.

Updating only takes a few seconds and remains in effect for three years. By updating, you will:

      • Have your vote represented with no need to attend meetings
      • Provide authority to our member-centric Board of Directors
      • Allow qualified business people to look out for your financial interests, and those of all members

You have the right to revoke your proxy at any time by calling 800.XXX,XXXX sending us a secure message in online banking, or otherwise contacting us in writing.

Your current proxy expiration date is 00/00/0000

This update request just transfers members’ voting power to the incumbent board. The most significant owner role to elect directors is itself controlled by the board through proxies. Want to guess how much turnover occurs in this environment?

This proxy-driven outcome is a “closed shop” where directors are relieved of any need to interact or respond to members.

Currently 13 states permit proxy voting—CA, CO, CT, FL, IL, IN, MD, MT, NE, NV, NY, OH, VA.

Illinois’ standard bylaws illustrate how proxies go beyond election of directors to include mergers and voluntary dissolutions. Moreover, voting is weighted by the number of shares in the director elections. Selected sections of the standard bylaws read as follows (emphasis added):

Section 6.

On all questions and at all elections except for the election of directors, a member shall have a single vote regardless of the number of his shareholdings.

Section 7.

There shall be no voting by proxy except on the election of Directors and proposals for merger or voluntary dissolution.  A member may appoint a proxy by signing an appointment form and delivering it to the person so appointed, provided that the person is a member of this credit union.

Section 8.

All voting on the election of directors shall be by ballot, except when there is no contest‑‑written ballots need not be cast. On elections of directors, every shareholder has the right to vote the number of shares owned by him for as many persons as there are directors to be elected, or to cumulate the shares and give one candidate as many votes as the number of directors multiplied by the number of his shares shall equal; or distribute them on the same principle among as many candidates as he shall desire. . .All elections shall be determined by plurality vote and shall be by ballot except where there is no contest.

Democratic Governance Underwrites Safety and Soundness

So, what if credit unions are democratic in theory but fail in practice? What is wrong with boards managing their own longevity? Doesn’t credit union success prove these hybrid voting processes work just fine?

Two, among many reasons, why this anti-democratic process is harmful:

  1. The distinctive strength of any credit union is its relationship with the member-owners. Lincoln’s observation about fooling some of the people all the time etc. applies here. Undemocratic practices are sooner or later called out. The trust critical for all financial institutions becomes suspect. And when the veil of democratic pretense is ripped away, people will vote with their feet, closing accounts, or rise up in public anger at unprincipled leaders.
  2. Directors and managers self-immunized from any meaningful member-owner role creates an environment in which self-interest breeds and fiduciary responsibility becomes peripheral. Instead of member well-being and serving community needs, the focus becomes institutional exploitation for personal benefit and/or prestige.

The essential check and balance from democratically elected boards in cooperatives is lost.

Peers see this decline in the owners’ role.  Member voting is nonexistent or an empty pro forma exercise.

A cooperative financial system founded on values and community service becomes more and more susceptible to self-dealing.

Member Exploitation Via Mergers

Credit union charters are not declining because of financial safety and soundness weaknesses. Rather CEOs and boards have found it more personally beneficial to merge as retirement nears or to seek outsiders to provide the future direction from which the incumbents benefited for years.

NCUA appears oblivious to the reality of this internal rot as it routinely signs off on sham merger rationales and manipulated processes.

If credit unions are to regain their institutional integrity, member confidence and unique character, state and federal regulators, leagues and CEO/volunteer leaders must say, Enough is Enough!

Democratic governance requires participation. It is not a heritage to be spent down, but beliefs and conduct renewed continuously by today’s managers of this inheritance. That is how future generations will be assured the option of a member-owned financial choice.

Timeless Wisdom When Serving Members in a Crisis

“Our movement does not exist because it was created from the top down. Rather, it was created from the bottom up . . . We did not tell Congress we wanted to be “safe and sound” institutions. We always knew that if we were lending to our members there was risk involved. Serving came first; safety and soundness was a means to the end of serving.”

– Ed Callahan, May 1999

Timeless Wisdom in “Troubled Times”

The Long View

“When troubled times come, and surely they will sooner or later, you cannot make knee-jerk decisions. The latest economic projections for the next six months are not a good source of strategy. Instead, you must hold a vision and strive to achieve it.”

– Ed Callahan

Virtual Insight from Alexa

Amazon’s oral concierge speaker, Alexa, is a ready source for all kinds of factual information. I can ask the time, weather, latest news or sports scores, and even call up blog podcasts. Recently I added a subscription to play any kind of music imaginable, from “calming classical choruses” to John Denver or Taylor Swift’s entire catalogue.

As with all forms of virtual interaction, one presumes the creators are always striving to improve responsiveness through artificial intelligence (AI) programmed learning.

This means Alexa’s “knowledge” is more than being a verbal avatar for a Google inquiry. One can ask Alexa to tell jokes or ask what kind of day “she-it” is having. A seeming dialogue is underway.

Alexa and the Presidential Election

So, I decided to query whether Alexa had a preference in the upcoming election.

Q: Alexa, who will you vote for in the upcoming Presidential election?

A: Well frankly, I don’t think bots should influence elections.

I don’t know your reaction to this response. But the three words that struck me as significant were “I don’t think.” This is just a negative way of saying: “I think bots should not be. . .”

My query now is how or who is doing Alexa’s thinking?

Leading by Example

From an early age, one learns that actions speak louder than words. This observation applies to institutional behavior as well as individuals.

NCUA Recognizing Credit Union Growth

A regulatory example supporting cooperative expansion is from the NCUA’s 1978 Annual Report (pgs. 26-27) under the Chartering heading:

“During 1978 , 348 new federal charters were issued. The combined potential membership of newly chartered FCU’s in 1978 was 1,081,953 persons. Most (225) new Federal charters were issued to credit unions serving occupational fields of membership . . .approximately 47% of the new charters were issued to groups in five state—Pennsylvania for 46; New York, 45; New Jersey 30; California, 22; and Texas 22. “

Propelling These New Chartering Successes (pg. 27)

“Under the Administrator’s Organizer’s Recognition Program, the Administrator (NCUA Chair) recognized the efforts of volunteers, trade association representatives and NCUA staff members for organizing new Federal credit unions. During the year 117 awards were issued under the provision of this program. Twenty-three certificates of were issued for fifth charters, 10 certificates were issued for tenth charters, and two special certificates for 25th charters. The remainder of awards (82) were given for first charters.”

Honoring Credit Unions Serving Family Members (pg. 27)

“In mid 1977 A Family Service Award Program was established to recognize those Federal credit unions that actively seek to provide financial services to all eligible family members. A total of 107 Federal credit unions received the Family Service Award in 1978.”

Supporting Cooperative Outcomes

Leading by example is harder than issuing new rules or pronouncements about expected performance. Leadership by example requires transparency and provides public accountability.

Imagine how those NCUA, League, and credit union employees must have felt about their personal recognition. And how others might aspire for the same. The awards confirmed the priority and value of these individual and institutional efforts. They celebrated important progress in the cooperative model’s expansion.

The question from these examples: How is NCUA recognizing cooperative achievements today?

Tracking FDIC’s Insured Deposit Trends in Your Market

Once per year using June 30 data, the FDIC publishes the total deposits per branch for every bank.

This Summary of Deposits (SOD) report includes an easily searchable database that enables any user to find the totals by any market segment: city, SMSA, county, ZIP code or state.

The tool can be accessed from the FDIC website.

Grand Rapids, MI, FDIC Insured Deposit Report for June 30, 2020

I tested the program by searching all FDIC branches for the city of Grand Rapids.

The repost lists the 22 FDIC insured institutions serving the market in order of deposits. These total $15.4 billion in the 102 branches in the city.

Fifth Third Bank, Ohio headquartered, leads with a 26.5% market share. Seven banks have only one branch in Grand Rapids, all with less than $100 million in deposits.

Where Can I Get Credit Union Data?

For almost a decade Callahan has combined this annual FDIC report with credit union data. This Branch Analyzer database shows all the branches in a selected market. More importantly the analysis provides two year trends in the defined market, changes in market share by institution and even maps showing the geographic layout for all the branches.

Credit unions do not file a branch deposit report like the FDIC. Callahan’s searchable program approximates the deposits at each credit union branch by dividing a credit union’s total shares at June 30 by its number of branches.

The latest edition of Branch Analyzer can be found here:  https://www.callahan.com/market-analysis/

“Naming Rights” for Chapter V of The Credit Union Story

Winston Churchill wrote: “The farther backward you can look, the farther forward you are likely to see.”

American credit union history covers almost five generations. The first four “eras” shown below established the modern credit union system. Each had a distinct theme. The amazing growth, and decline, of active charters is described on the bar graph.

What is the Current Era?

If the fourth chapter ended in 2008, credit unions are now halfway through the next part of their story. What will be the dominant theme from this generation of credit union leaders?

Some of the events so far are noted at right. COVID and related social crisis should certainly be added to this list.

How would you characterize the industry’s status at this interim stage? Some ideas might be:

  • Consolidation, Concentration and Competition
  • Regulatory Backlash
  • Membership Passes the Century Mark
  • The CUSO Era
  • Maturing Coop Model Seeks New Growth Curve
  • Etc.

The Value of Perspective

Seeing present day priorities through the lens of the past, can highlight what future outcomes might be.

The outlook of many of today’s leaders has been shaped by the 2008/2009 financial crisis. This interrupted the momentum and confidence from a generation that mined the benefits of deregulation for members.

The current crisis is the second in a decade to engulf members. Can credit unions be masters of their destiny or morph into just another financial option?

Churchill also remarked: “History will be kind to me for I intend to write it.”

Naming the current era is one way credit unions can shape their history. Please send your suggestions for the title of the chapter we are creating now.

Timeless Wisdom: Small Is (Or Can Be) Beautiful

“Folks only jump if the oil platform is on fire. In other words, we are all incrementalists unless and only if we feel the flames licking at our backs. Then it is too late. If the small [credit unions] are just small, as most of us are, how do we turn that smallness into a strategic advantage — with real tactics attached? . . . Small connotes attributes other than just small. Small is (or can be) faster. Small is (or can be) more intimate with members. Small is (or can be) more urgent. Small is (or can be) higher risk takers. Small is (or can be) more personal.”

– A CUSO manager, February 2018