Two Past Regulatory Reforms That Are Foundational Today

In 1905 President Teddy Roosevelt met at the White House with a future President, Woodrow Wilson. At the time Wilson was President of Princeton University and had yet to embark on his political career.

But there was a serious national problem: that year 19 football players had died as a result of injuries. The game was brutal and filled with unsportsmanlike conduct (see excerpt included below). Roosevelt was a graduate of Harvard. Princeton and Harvard were two of the most powerful Eastern football programs at the time. Influential alumni and members of the faculty and administration of colleges were calling for the sport to be banned.

The two men met along with other college officials who wanted to see change. Roosevelt, ever the pragmatic reformist, worked quietly to form a new group to oversee a revision to the game’s rules and the sport’s conduct. The body created to do this was the Intercollegiate College Athletic Associating, known today as the NCAA.

Reforms took time, but football’s future was saved in a mutual effort by all parties, some of which held very divergent views. They collectively agreed to take a new regulatory approach outside of government, yet accountable and independent of any one college’s control.

This model of bipartisan, pragmatic progressive change was part of an era of governmental reforms.. These included regulations on interstate commerce, establishment of national forests,  direct election of US senators to name a few.  And there would be no Super Bowl without college football.

Fast Forward: Reform and Government in 1982 Led by a Former Football Coach

When newly appointed NCUA Chairman Ed Callahan spoke to the CUNA’s Governmental Affairs Conference in February 1982, the President of CUNA, Jim Williams, said there was only one topic on credit union attendees’ minds: survival.

Double digit unemployment and inflation had led to the election of Ronald Reagan. Short term interest rates were in double digits. One of Reagan’s core political goals was deregulation, reducing government’s role in many areas of the economy.

All insured depository institutions were suffering from disintermediation of their deposits by money market mutual funds which passed through market rates that greatly exceeded what credit unions, banks and S&L’s were allowed to pay by government regulation. Industry growth was at a standstill. NCUA was still trying to establish itself as an independent agency, with a three-person board, instead of a bureau within Treasury run by a single administrator.

In that maiden speech, Callahan, who had been the Illinois Director of the Department of Financial Institutions the prior five years, gave the audience a vision for the future. Business decisions about who to serve and the rates and services offered would now be in the hands of the boards and managers, not the government. Deregulation meant putting the responsibility for operations and success, or otherwise, with those who knew their members and communities best;

Just  as importantly, Callahan knew there had to be institutional reform at the NCUA to properly oversee this newly, deregulated market-driven industry. The former football coach created a new “game plan” for the system.

The two most important institutional changes were solutions designed with, and capitalized cooperatively by, credit unions. First the Central Liquidity Facility (CLF) was fully funded in partnership with the corporate network.  All credit unions had access to a liquidity lender that would be a source of “unfailing reliability” in a crisis. This self-financed, joint partnership expanded to a backup line in excess of $40 billion with Treasury during the 2008/9 Great Recession.

The second reform was to redesign NCUA’s insurance fund. The old FDIC/FSLIC premium based model was transformed into a cooperative structure in which credit unions would maintain 1% of deposits as the financial core. Earnings from the deposits and  reserves should create sufficient income so there would be no more premiums as the primary revenue source. Credit unions should even expect a dividend in normal times.

But more importantly the redesign created an ever expanding source of cooperative capital. The NCUSIF became a credit union “sovereign wealth fund” financed solely from the industry whose members would be the beneficiaries of this collective resource. The NCUSIF was repositioned as a vital industry partner for a credit union system that has no access to external capital.

Reforms From Mutual Understanding and Interests

What ties these two reform examples together is that they occurred through teamwork. All interested parties saw a need for change and agreed on immediate steps to make it happen. The institutional changes were voluntary and embraced by all the participants.

The problem of a game that had gotten dangerously out of hand, or an industry faced with unprecedented financial pressures, could have led to total failure for either.

Fortunately, these events had leaders in place who were knowledgeable , could think clearly and give direction and hope to all by identifying a path forward. Both crises were overcome by these decisive actors, determined to work through them by collaborating  with those who had most at stake in the outcome.

These leadership examples provide a reminder of the effectiveness of team work when affected parties are empowered to resolve the problems confronting them. These solutions  endure and indeed may be more relevant than ever for today’s cooperative industry.

Excerpt from “Political Football: Theodore Roosevelt, Woodrow Wilson and the Gridiron Reform Movement“:

Since the 1890s, the term “put out of business” had referred, in a football context, to intentional injuries of key players. Needham gave the example of a black player for Dartmouth who suffered a broken collarbone early in a game against Princeton. When the guilty Princeton player was confronted by a friend on the Dartmouth team, he denied that the injury had anything to do with race. “We didn’t put him out because he is a black man,” he replied. “We’re coached to pick out the most dangerous man on the opposing side and put him out in the first five minutes of play.

In September 1905, Roosevelt received a plea from, his friend Endicott Peabody, the headmaster of Groton School. On behalf of a group of eastern private schools, Peabody asked the president to intervene. The headmasters were concerned that the behavior on the college gridiron was corrupting their own athletes. The plea to a chief executive who had graduated from Harvard and took an interest in college athletics might not have been unusual. That the president who had just resolved Russo-Japanese War and had earlier intervened in the far more crucial coal strike in 1903 would commit himself to football reform was unprecedented.

Yet Roosevelt may have had reasons that went beyond the public criticisms of college athletics…

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From the Field: “Takes Away Choice” – One Member’s Comment on Proposed Chesterfield FCU Merger

The Board wrote in part to justify the merger:

Your Chesterfield FCU Board of Directors . . .has approved and is seeking a merger . . .It is the role of the board to look ahead and make decisions that we believe place our credit union in the best position to serve you. As we look to the future, we recognize the potential for economic challenges ahead. The last recession was very difficult for our credit union and we are not confident that we could remain well-capitalized through another economic downturn. We believe the time to take this step is now while our credit union remains financially strong.

The member responds:

I have been a member of Chesterfield F.C.U. for over 17 years. I do not support this merger and ask that all members vote against it. I have looked at the Financials for Chesterfield F.C.U. and in my opinion, the credit union is stable and is meeting its financial commitments.

It is well known that large majority of the members of Chesterfield F.C.U. can already qualify for membership at VACU due to being part of the Virginia Retirement System. This merger only takes away a choice from the current Chesterfield F.C.U. membership and future employees of Chesterfield County government and the Chesterfield County Public Schools. Less consumer choice is not a good thing. For this reason, I ask that the NCUA not approve this merger.

The Stickiness of a Checking Relationship

In the January 2020 monthly AARP magazine, there is an article, Why You Should Search for a Different Bank.

There are four generic options listed: a national bank, a community bank, a credit union and a virtual/online firm.

The article provides brief pros and cons for each choice along with average rates from last October for two loan and two deposit options. But what struck me as important was the opening facts. Checking accounts are very stable relationships.

The Longevity of the Primary Checking Account

One 2019 survey cited that 40% of Americans have never switched banks.

A 2017 survey by Money magazine stated that the average primary checking account stays at the same financial institution for 16 years. People over the age of 65 have held their primary checking for 26 years.

No wonder banks are willing to pay as much as a $600 bonus to acquire new checking accounts.

The Business Analyst’s Challenge

The data suggests an interesting metric to track–the length of a member’s checking relationship, by age cohort. Obviously older members should have longer relationships.

Some questions that might be asked: How does the credit union’s checking loyalty compare with national averages? Are online competitors eroding the relationships of younger members versus persons in middle age?

More strategically, how might one predict that a member is likely to close their primary checking account in the next six months (or any forward time period) based on closed account statistics and related activity data?

PS: In 1985-1986 AARP received a FCU charter from NCUA to serve its nation wide members.   The CEO hired of  the de novo startup was P.A. Mack, the former NCUA board member.   The charter was  given up after approximately one year’s effort.   Might such a charter make even more sense today?

Clayton Christensen (1952-2020): A Case Study for Life

The Harvard Business School professor and author of thinking disruptively was not unfamiliar to credit unions.

A number of years ago, I heard him at a reunion panel describe why he thought education, especially post high school, was ripe for disruptive innovation. After all, most knowledge is digital, improved real time virtual interactions were feasible, and the scalability of online reach is limitless.

At the close he said he would be putting his analysis into action by launching an online offering for the Harvard Business School called HBX (now rebranded as HBSO). The focus would be applying disruptive thinking to any organization coping with change.

I caught up afterwards and told him that Callahan would be very interested in seeing if his new course might be open to credit unions. He gave me his business card and turned it over to show me his assistant whom we should contact.

Several months later the Callahan team visited Cambridge and the founders of HBX in their temporary offices to seek ways we might tailor the course for credit unions. This was done. The first course was launched in 2014 called Disruptive Strategy with Clayton Christensen. A second offering is now available: Sustainable Business Strategy with Rebecca Hendersen.

Success in Life is More than Course Work

But what I remember most about Clayton’s thinking were his periodic comments on the personal qualities of leadership. A most readable example is How will you measure your life?

The paragraph that struck me is:

On the last day of class, I ask my students to turn those theoretical lenses on themselves, to find cogent answers to three questions: First, how can I be sure that I’ll be happy in my career? Second, how can I be sure that my relationships with my spouse and my family become an enduring source of happiness? Third, how can I be sure I’ll stay out of jail? Though the last question sounds lighthearted, it’s not. Two of the 32 people in my Rhodes scholar class spent time in jail. Jeff Skilling of Enron fame was a classmate of mine at HBS. These were good guys—but something in their lives sent them off in the wrong direction.

That is Not the Brand We Stand For

A personal story that captured this unique combination of moral and professional leadership is what he reminded his children when one of them had been accused of pushing another student.

He told them that is not who we are: “The brand that the Christensens are known for is kindness.”

And that is why I received his business card that summer afternoon.

A Question of Leadership

What makes a leader? In the cooperative system, as in many other organizations, the answer is presumed to be those selected for the highest level jobs.

In the case of credit unions this might be the CEO of a trade association, the Chair of NCUA or maybe several of the CEOs of top ten credit union by asset size. Or maybe a very consequential business partner providing essential services to hundreds of credit unions.

However leadership does not automatically accrue to positions of responsibility. For some will chose to be managers of their institution only, others seek personal agendas, and some will be content with the recognition and rewards that come with their position.

Leadership In Cooperatives

For many credit union CEOs, it is tempting to assign the challenge of leadership to others. It is a big enough job after all, just to manage a credit union and board. Leadership of the larger system is for those who have a broader base or mandate.

However, in a cooperative system, leadership comes from the grassroots up. Which means leaders take stands and look beyond the boundaries of their own firm to shape opportunities in the system which has spawned them.

Leadership is not conferred with a job title. It is earned through engagement, courage and foresight.

When was the last time your credit union took a stand to change the status quo? What was at stake? What did you learn?

If the answer is “I don’t know” then ask do you want to shape the future or let the future shape you?

What’s in a Name?

”What’s in a name? That which we call a rose by any other name would smell as sweet.”

The question that Romeo poses to Juliet suggests that it is not a name but the person, or substance of a thing, that matters.

Credit Union Names Evolve

Upon chartering most credit unions adopted names that identified their common bond. Starting a credit union generally required one of three fields of membership: affiliation by employer, by association or by community.

Credit union names reflected this core legal identity for example: IBM Southeast Employees, International Harvester, GTE, St Paul’s Parrish, or 717 Credit Union.

But as companies merged or laid off staff and the membership broadened, names became more generic: Community First, Workers, Family First, Together or MY Credit union.

And today many new names reflect the impact of branding consultants with aspirational titles such as: Aspire, Ascend, People’s Choice, NuVision or Credit Human

The Name: CommonBond

So I was intrigued that a fintech startup from the 2011 chose the name CommonBond to describe its firm.

Since 2012, it has made over $4 billion in new or refinanced student loans. But why call the firm Common Bond? Is a tangible connection being referred to? Is there an insight possibly drawn from credit unions, but now forgotten, as names evolve into branding events?

The firm’s business model is to target student loan refinancing and new borrowings. The market is millennials. So how are they trying to connect with this demographic beyond a virtual platform with competitive products and pricing?

The first declaration from their website is a statement of their business philosophy:

OUR SOCIAL PROMISE: A better way to do business

The way we see it, businesses have a responsibility to do more than just business. We’re passionate about giving people the opportunity to live their dreams, and we know improving student loans is just one way we can make a world of difference.
Our partnership with Pencils of Promise has provided schools, teachers, and technology to thousands of young students in the developing world and our yearly trip to Ghana gives customers and team members a chance to visit the amazing classrooms we’ve built together.

As described in a TIME magazine note: “The firm offers services to anyone with a degree from a not-for-profit American university regardless of citizenship, so long as he or she meets the other criteria. The company is also the first and only finance firm to offer what it calls a “one-for-one” social mission: for every degree fully funded on the company’s platform, it also pays for a year of education for a child in a developing nation.”

It also partners with employers as noted in a Fast Company article: “CommonBond has skirted the fates of other online lending companies in recent years by partnering with employers to turn student loan repayment into something like the 401(k)s of the millennial and gen-Z workforces. The goal was to tackle two financial problems in tandem: the costly turnover facing employers and the debt weighing down their youngest employees. CommonBond has racked up more than 250 business partners to deliver its debt-refinancing program as a work perk…”

Empowering

In CommonBond’s 2018 annual review, a video describes its core purpose as empowering the community, the workforce and the world.

The company relies on venture capital and wholesale funding sources including sales of bonds backed by student loans to the secondary market. This would lead one to believe that their funding costs must be higher than credit unions which rely on share deposits. Various student loan website comparisons say their rates are competitive, but there is no way to know the details unless one submits an application.

Therefore the initial positioning strategy of CommonBond is critical to attract prospective borrowers via the Internet. There is no prior relationship and no physical branches to serve borrowers.

The company is private and publishes no financials, so we do not know how financially sustainable its model is at this point in time. But what is clear is that the business design is focused on a set of values and actions that they believe will appeal to students who borrow for college. These concepts include social purpose, a global perspective, supporting educational projects, providing advice on college/work choices, partnering with employers, and empowering individuals through loans.

The company’s transactions are based on the belief that there is a need for a better student loan options, but that is not the starting point for their appeal. It is instead a description of values and commitments to attract prospects by making them feel comfortable when providing their personal information to evaluate a loan option.

With no legacy business reputation to rely upon, CommonBond instead must present a corporate profile that students, who are strangers to the company, will trust. Is that an example that credit unions can learn from as naming exercises continue? Or to paraphrase an expression : That which we would call a credit union by any other name should still be as trusted as before.

Martin Luther King’s Eternal Question

The legacy of Martin Luther King, Jr. covers many areas of public and democratic life. Based on a philosophy of non-violent protest, he transformed the civil rights movement into a national priority. Before he was killed, he had also spoken out against the Vietnam War in Vietnam and organized the Poor People’s March on Washington. The march’s goal has been transformed today into a growing concern with income inequality as the American economy celebrates a full decade of positive growth.

But as important and unfinished as these concerns are, I think King’s legacy for an individual may be more vital than a specific issue on one’s social/political agenda.

A Call for Self-Reflection and Awareness

In his I Have a Dream speech on the steps of the Lincoln monument, he prefaced his dreams with the following:

“We have also come to this hallowed spot to remind America of the fierce urgency of now. This is no time to engage in the luxury of cooling off or to take the tranquilizing drug of gradualism.”

The Urgency of Now. That is the never ending question that each person answers in their everyday actions and priorities. It has both personal and professional or civic dimensions.

As credit union leaders, what is the most urgent priority motivating your leadership? Yes, circumstances can reorder priorities. But when do these become challenged? At a time when the cooperative system has record levels of reserves, members and assets, is better financial performance the most urgent issue?

A holiday from work is a time to step back, catch up, run errands or even honor the underlying reason for the day off. King’s holiday reminds us that what we do every day, the Now, matters. What is the urgency that causes you to get out of bed in the morning? What should it be?

Mistakes and the Beauty of Music

One of my hobbies is choral singing. Both in church choirs and at adult singing vacations in summer.

A choir director whom I follow tells the following about how professional muscians handle mistakes.

“The Baroque trumpet is really just a piece of bent tubing with a bell on one end and a mouthpiece on the other.

On a modern trumpet there are valves to change the effective length of the instrument, and thus to make notes more playable.

On the Baroque trumpet it’s all done with tiny and precise pressure adjustments of the lips with the difference between the notes shrinking as the range rises.

It makes the instrument famously difficult to play.

Historically, trumpet players have had big, bold personalities, something akin to fighter pilots. He or she must be confident in their abilities with even a touch of well-earned swagger.

A player hits a lot of notes, and makes them sound beautiful, but sometimes, a note will just fail to sound, or worse, come out in a loud and rather atonal squeak.

“What do you do when that happens in public?” I asked of a player who is a frequent soloist in the Messiah movement, The Trumpet Shall Sound, “like when you’re standing at the high pulpit playing out over the cathedral packed with 3,000 people?”

“How do you keep from having your confidence shaken for the notes that are yet to come after something goes wrong?”

I was speaking from experience. As an organist with many notes to play, some of them quite obvious if they go wrong, I’ve felt my confidence shaken after a mistake. Voices within berating me for many measures that follow. A wry smile came across his highly trained lips.

“I don’t even think about my mistakes,” he said. “I’m focused on the beauty of the musical line I’m playing.””