Two Forms of Competition Always Present

Two classic strategies for creating competitive advantage are a superior employee centered service culture. The second is to embrace  innovation.

Following are two updates in both areas.

Minimum Wage in Banking Now Hits $25 per Hour

Bank of America will increase its minimum wage to $25 an hour next month, the final step in a long-term goal the company set several years ago. The move bumps pay up from $24, a level put in place last October, the company said Tuesday.

It translates to a full-time annualized salary of more than $50,000 and applies to all full-time and part-time hourly positions in the US. The change continues a series of hikes lifting the firm’s base pay from $15 in 2017.  Source:  Marketplace and (link)

Digital Assets and Innovation

I am a novice in understanding the world of digital assets from Bitcoin to all the stable coin options now being evaluated and offered by financial firms.

Whether used as a store of value or investment, payments between parties or for operating outside the regulated financial services sector, I have not been able to identify a compelling value proposition.

The hype and people rushing to get into this new form for financial service have only accelerated since the Genius Act passed by Congress last month.

Here is a summary of some activity and loopholes by analyst Aaron Klien from Brookings in the article: Interest by any other name should be regulated as sweetly (September 10, 2025)

Cryptocurrency is an asset masquerading as a payment instrument. Congress did not see through this illusion and created a dangerous loophole in the newly passed stablecoin law, the Guiding and Establishing National Innovation for U.S. Stablecoins Act, or “GENIUS Act”.  

The law is premised around a simple trade-off: Stablecoins are exempt from bank-like regulation and in exchange are prohibited offering interest on their coins. The law’s ink is not dry and crypto firms have already found a loophole, calling interest “rewards.” If we don’t close this loophole, it could cause massive problems resulting in losses by retail crypto holders, a bailout of big crypto, or a financial crisis.

Bitcoin started with dreams of being a global currency but has become an asset and, for many, a profitable investment (so far). One reason bitcoin works so poorly for payments is its swings in value. Enter stablecoins, usually pegged to the dollar, eliminating this problem. Yet, stablecoins are primarily used for buying and selling other crypto, not for ordinary transactions. While about one in seven Americans report owning crypto, only one in 50 Americans used any form of crypto, including stablecoins, to buy anything other than crypto in 2022.

So, if stablecoins aren’t used for payments, why do people own them?  For many, it’s the same reason they keep money in banks: earning interest. The new law prohibits interest, but what if someone called interest a different name? Would it pay as well?

Coinbase, the largest American crypto exchange, proudly markets 4.1% “rewards” for holding USDC, the largest American issued stablecoin. Crypto.com offers variable rewards based on market conditions, while highlighting its latest partnership with Trump Media Group on their crypto. Its competitor Kraken offers even higher: 5.5% rewards. Notice Kraken marketing an annual percent yield (APY) notation to look like interest. That’s what this is.

Technically, the new law only prevents stablecoin issuers like Circle, which issues USDC, from offering interest. Coinbase, Crypto.com, and Kraken do not issue these coins, they just hold their customers’ coins. Imagine if E-trade or Merrill Lynch offered customers money for letting them “hold” their stocks, and you’ll see the parallel.

The economics of this loophole are problematic. Crypto exchanges generate profit to pay “rewards” to people who deposit crypto through a combination of payments from the stablecoin holders and potentially using depositors’ funds to make their own investments. The larger the rewards customers are being paid, the riskier the investments generating that money. Banks do this with your deposits, but with tight limitations, constant oversight, and federal deposit insurance that fully covers 99% of depositors. Crypto exchanges have none of these guardrails, as FTX demonstrated when it took customer assets to speculate and collapsed. . .

Credit Unions Invest in Crypto

Klein’s analysis continues for another ten paragraphs.  What makes his concerns relevant for credit unions, is that there are numerous crypto related firms and credit unions now investing in stable coin services,  The primary goal is giving members access to the purchase and holding of digital assets.

Yesterday CU DAILY reported “Stablecore, a platform that enables community and regional banks and credit unions to offer stablecoins, tokenized deposits and digital asset products, said it has raised $20 million in funding, including from a credit union-backed fund.”  (link)

Stablecore’s purpose is to  serve as a “digital asset core,” unifying the critical components of digital asset offerings into a single platform.  The credit union  CUSO making the investment was Curql.

Both these announcements may challenge credit unions who are uncertain about their core values and competitive advantage.  So before you reach out to match competitors thrusts, remember success comes not from playing the game you find, but from defining the game you want to play.

Do Cooperatives Change Market Practices?

An historical note to start:  Today is Constitution Day in the United States, because it was on this day in 1787, at the old State House in Philadelphia, that the final draft of the Constitution was signed.

From Jared Brock on capitalism’s financial incentives:

Turning anything — money, houses, scotch — into investment products skyrockets the price of things.

Financialization… the process of turning anything into an investment… skyrockets prices.

Think Taylor Swift concert tickets, Beanie Babies, baseball cards, cryptocurrency, etc.

Turning an item into an investment increases its price.

We’re currently witnessing this with the financialization of classic cars, high-end wine and scotch, and fractional investment in paintings.

A rare piece of canvas covered in colored paint is only “worth” $100 million if the investor knows he can rent that painting to a museum and re-sell it for $110 million in the future.

Because it’s more profitable to get rich by monopolizing stuff and lending it for a profit instead of actually working to create new stuff to sell, the rich are actually incentivized to bid up prices instead of creating new useable goods and services for others. Shareholders are actively trying to destroy our wellbeing for profit.

From a credit union observer:

Cooperatives are the future of our ecosystem. It is how we take care of each other, how we take care of our community, and it’s how we can create generational wealth for all of us moving forward without being a part of this really extractive system.”

The question:  Do credit unions practice both these economic goals for example in mergers and bank purchases? Is being a part time coop good enough?

Credit Union Members on Housing’s Margins

Who can credit unions help the most in this time of economic transition?  What one economist calls a “bifurcated” consumer economy.

If credit unions fail to serve members facing the difficulties described below, who will?

Housing At the Margins

From a Marketplace (link) report last week:

, , ,real estate data firm ATTOM reported that foreclosure activity — which includes default notices, auctions, and bank repossessions — was up 18% in August compared to a year ago. In fact, foreclosure activity on properties across the U.S. has been rising for the past six months.

It’s not up to pre-pandemic levels, but it does signal more trouble in the economy.

Home ownership is the single most important step to financial well being for the majority of Americans.  Does your credit union have a program to help members who are having difficulty meeting their mortgage payments?   What options do you offer?

Evictions

A related but different challenge are members facing eviction from rental properties when coping with job loss or other economic crisis.

A film from March 2025 talks about the many factors contributing to evictions.   There are two trailers one for the longer movie, Evicting the American Dream (link).

The second three minute trailer focuses on evictions and the economic forces driving this process.  (link)  Most impotantly this short excerpt shows the impact on the consumer’s credit report as well as all those listed on the eviction notice, often all the family including children.

Credit unions were formed to provide an option for those on the margins of the economy supported by the participation from  the whole community including those who are doing well.

When was the last time your credit union loaned to a member who had an eviction notice on their credit report?   How do you identify and reach out to those whose paychecks are not enough, or maybe lost?

Should we just serve those doing well who easily fall within our rule bounded services  or worry about  proverbial “lost sheep?”

 

 

Words to Start Your Day

From a CEO’s monthly staff update. This story is about a senior consumer loan specialist’s impact in just one month with member comments.  People make the difference.

“Chad received twelve 5-Star reviews from members in just one week. One new member shared: “Chad was very patient, answered all my questions, and got our loan processed in under two weeks!” Another noted Chad’s quick responses and expertise: “He went above and beyond to help me understand my options. Chad should teach classes on customer service excellence.”

“When helping one member with a colorful credit history, he evaluated her relationship with the credit union, coached her on how to improve her credit and found a way to meet her loan needs. The member called Chad back with friends on the line so they could all ask him questions about credit rebuilding strategies.”

Members  Own Words

I’ve banked with you guys for 10+ years. I feel like you’re fair and you’ve always been willing to help me when I need it. Example I had like 4 overdraft fees happen at one time and when I called, the agent was knowledgeable and explained everything and waived some of the fees I had put the wrong card. You guys were nice enough to understand the mixup and help me. Other banks I’ve had are just like “tough-deal with it,”  you’ll keep getting fees until paid. When I got married, I refused to give up my account with you guys.

I have been with the Credit Union for over 20 years, and they always are willing to help and give their customers the best service and rates. I cannot say this for many credit unions in the area. You  gave me a loan to pay off my debt and gave me a better interest rate than any other credit union. I have gotten multiple loans through you and they always make it simple and keep you informed. Just recently Chad helped me get a home equity loan. Thanks, for all you do.

Great customer service. Answered all questions, made the whole process seamless and done within 24 hours. I enjoyed the service so much. I just refinanced my second vehicle with you.

There’s not enough space to share my gratitude to Ms. Jessica who showed genuine care for a confused aged person.

 

 

 

Disrupting Credit Unions to Again Become a Movement

(Following are excerpts from exchanges between several CEO’s and a person, quoted below, interested in NCUA board openings)

Yesterday I was reminded about the fever of the small business entrepreneur to state their case in the wrong way that is,  the market capitalization (valuation)  of their firm.  

Their need is to be seen as an initiative or startup with the vision of selling the firm.  The goal of inflating the value not for the motivation of living the journey forward, but for being accepted by an audience handicapping their firm’s success and relevance to attract outside observers.

This is not a good look for cooperatives. Their “worth” was never meant as one ready to be traded, abandoned, or evaluated for observers who have no role building the firm.

The Market’s View

Once our industry started to be valued through the eyes of outsiders as a financial marketplace commodity, we were on the path to attracting all the trappings (inside and out) of those who think like commodity brokers.  These market driven criteria have a hard time with the ideals of community ownership (virtual) where acting and living the purpose is far different from cashing in.  

We sold out the magic of financial cooperatives not for the sake of being understood for our contribution and confidence in people acting together.  Rather the goal became putting a number on who we are.  Cash in, pay me, liquidation values, what was the other guy worth?  We strived to be evaluated and on par with ideals that are not the drivers of our member-owners’ success.

This transformation in outcomes is overseen by an out of touch NCUA and professional agents using criteria and motivation that will distort cooperative advantage for decades to come.

We need to hone the collective lens through which we set our vision for a new generation of leaders and oversight which will inspire cooperative entrepreneurs and the vesting and enthusiasm of American citizen owners.  

The Next Steps

  1. Call for the end of the NCUA – start a movement to highlight the fact that CU’s are not a government burden but an independent system wishing for autonomy.

1.a Separate the deposit insurance fund from government regulation and supervisory oversight.

  1. Take the newly separated cooperative insurance fund administration and refocus it on credit union success and nurturing innovation and leadership.

2 a.  Support a public initiative to prioritize league/trade organizational formats to return to advocacy and away from prostituting for commissions!

  1. Start a movement for cooperative entrepreneurial skills and measures that support CU differentials – in accounting, human resource., asset management, and network infrastructure and execution.  Surge collaborative business design initiatives.

Start something worth calling a MOVEMENT again.

On Mergers

  1. Reclassify merger into two transparent market types.

– rescues (with specific criteria)

– mergers for operational gain

  1. Announce a moratorium on mergers coming in 6 months.
  2. Publish an immediate effort for new rules in merger processes and due diligence by members and boards.  Announce new guidelines for explicit tactics around cooperative entrepreneurial ship, consumer-owner engagement goals, and programs for professional compensation over asset enrichment and gains.
  3. Moratorium in place for 12 months.  
  4. After 12 months – implement the new processes.

Your thoughts?  Ideas that certainly fit the times, not the status quo.

Should My First Military Home be on the National Historic Register?

Anerica has a housing shortage.  Many different solutions are being offered.  During my initial assignment to the Navy Supply School in Athens, GA, the only available housing on arrival was a trailer home.

My wife who was seven months pregnant and I lived there for several months until base housing became available.  Little did we know that we occupied, albeit briefly, an example of America’s housing creativity from WWII as explained in An Unexpected Idea for Preserving America’s Mobile Homes. 

This ability of trailers to quickly mobilize wherever and whenever needed was again on display following the passage of the GI Bill. Look at aerial photos of postwar college campuses; chances are you’ll see rows and rows of trailers nearby, providing on-demand housing to new students and their families.

Today there are over 21 million manufactured housing homes.  Some are temporary, but most are permanent residences.

Home to 21 Million Americans

Recently the digital journal Next City posted a long article about how manufactured housing/mobile homes could become an integral part of solving America’s housing shortage.  Here are the opening paragraphs:

Punctuating the country is an unknown world of mobile home parks that are often seen but rarely recognized. These communities are everywhere: scattered along highways, in urban crannies in California, Florida, and the Sunbelt, on exurban territory from the Northeast to the Pacific Northwest, next to factories, farmland, mines and military bases. Blink and you’ll miss them. The National Register of Historic Places certainly has.

There is not a single mobile home or mobile home park in the National Register — a glaring omission that, if addressed, challenges the preservation field to join the fight for affordable housing.

Over the last hundred years, mobile homes have housed millions as and where needed. Today, they are home to 21 million people, or about one in every 16 Americans. They are legitimate and permanent parts of the American landscape. Even so, city officials, historians and preservation professionals have largely disregarded mobile homes, and their residents, as aberrations.

A Role for Credit Unions?

The article provides the history of the transitiion from “trailer” to mobile homes to manufactured housing and notes:

The truth is, mobile homes are not very different from the average suburban home. The vast majority do not move once they are sited, nor do their residents. Some 71% of mobile home residents own their homes, higher than the national homeownership rate for all forms of housing. The biggest difference is their affordability: On average, a new site-built home costs four times as much as a new “manufactured” home.

These manufactured home estates have become an attractive investment for private equity:

In recent years, some of the largest private equity firms, including Blackstone, Apollo Global Management, and The Carlyle Group, are making big “recession-proof” bets on mobile home parks. Between 2014 to 2022, investors purchased 800,000 lots, representing nearly 20% of all mobile homes — double the rate of private equity ownership of apartment units.

Some credit unions have been active in leding to this sector for years.  Credit Human in San Antonio developed a national speciality with manufactured housing sellers for financing these purchases.  They report holding 22,329 loans totaling $1.459 billlion at yearend 2024. These loans however, are different from the standard site-built, stand alone residence..

What is unique to mobile homes is that they are still classified as “chattel,” or moveable personal property — such as a car — rather than real estate. This means that not only do mobile homes decrease in value over time, but that residents, even those who own their home outright, must still pay rent on the land underneath.

And the private equity trend has brought new problems besides the traditional challenges of zoning and site ownership:

By increasing both lending and rental rates, investment firms are squeezing the vulnerable at every turn. As private equity moves in, costs and delayed repairs pile up. Parks purchased by investors have seen rents and fees balloonEvictions have increased, as has wholesale destruction to make room for redevelopment. . .

One solution the article referenced is cooperative ownership.  However, the Next City article proposes putting long term mobile home locations on the National Register of Historical Places.  The idea in brief:

To potentially be listed in the National Register of Historic Places, properties must meet certain criteria, including historic significance to a time at least 50 years in the past. Given their contributions to mid-century American history, the argument for the significance of older mobile home parks is easy to make.

But the designation is not easy to achieve.  In the meantime credit unions can help sustain this housing option by financing and supporting the traditional buying and selling process that underwrites all home ownership.

The immediate opportunity would be to visit the mobile home sites in your community, talk with local dealers (if any) and become familiar with the financial needs of the residents.   It is a national need with local markets-a perfect fit for credit union solutions.

I’d be interested in examples from credit unions that have experience serving these members and their communities.

The Power of Tradition: The Lesson of Longevity

One of the immediate consequences of mergers of sound credit unions is the loss of their legacy and traditions created by generations of member service.

Often the continuing credit union tries to ameliorate  this wasting  by temporarily retaining the old name while consolidating operations and leadership under outside direction.  And shortly thereafter comes the new brand.

Terms such as “goodwill” acknowledge the real value that the relationships and roles of long-serving firms bring their communities in addition to  their economic contributions.

Family vs Public Business Success

A July 11, 2025 article in Bloomberg Opinion by Adrian Wooldridge suggests that the recognition and respect for a firm’s history may be a critical factors in the long term survival of family business versus that of most public companies.

Below are a few excerpts from his article Europe’s Best Family Firms Have a Secret Weapon Money Can’t Buy.  

Tradition can’t be bought. It’s fashionable in business circles to pass over Europe with a sigh. But the best European family companies have survived everything history can throw at them, and the majority of businesses that have survived for 200-plus years are European,

Part of the answer lies in longevity: The best European family companies have survived plagues, famines, world wars, recessions, revolutions — and continue to thrive. The Henokiens Association, an international club of 57 family businesses that have survived for at least 200 years, includes only ten non-European members, all Japanese. . .

The typical life expectancy of any company, family or non-family, is only a couple of decades, and is falling. What explains the longevity of the best European family businesses? . . .

Tradition. Tradition is a unique resource which newer firms cannot match regardless of how much money they have: Thousands of companies produce wine, for example, but only the Frescobaldis in Tuscany can boast that their ancestor, Dino, rescued the first seven Cantos of Dante’s Divine Comedy from destruction.

Tradition provides impossible to quantify corporate benefits: pride in collective achievements; the self-confidence to make difficult decisions; and, perhaps most important of all, a sense of perspective–family companies are much better than public companies at resisting the pressure of quarterly results for long-term results.

For their part, big public companies often suffer from a “crisis of banality”: in a world that is hungry for meaning, all too many of them adopt identical virtue-signaling language or forgettable names or logos. . .

They should study the art of storytelling practiced by the likes of Berry Bros. & Rudd founded in 1698 selling coffee.  Even as some American tourists like to lament Europe’s supposed decline into a collection of monuments without any economic prospects, some of those monuments contain clever and innovative companies that will continue to thrive even after the giants of Silicon Valley have gone the way of Shelley’s Ozymandias.

The poem’s final stanza:

And on the pedestal, these words appear:
My name is Ozymandias, King of Kings;
Look on my Works, ye Mighty, and despair!
Nothing beside remains. Round the decay
Of that colossal Wreck, boundless and bare
The lone and level sands stretch far away.”
My question: Is the idea that credit unions are like family more powerful than we might at first realize?

Not Your Typical Strategic Planning Question

Lots of talk about strategy is happening now.  For 2026 and beyond.

This public dialogue asks a different question from those posed in traditional planning retreats.

How would you answer?  It could make a difference in your firm’s priorities.

 

Question from a CEO:  Have we become so changed that our shared purpose and collective action is no longer a movement, but instead an industry like so many other market driven and profit making organizations? Even our credit union leaders and advocates refer to us as an industry in the daily rags that I read each morning. What are we now? Are we no longer a movement, whose mission is socially driven?

Response: Ancin Cooley, Principal, Synergy Credit Union Consulting,Inc

To answer your heartfelt question directly:

We are no longer a movement.

What we now have is something far more compromised. What remains today is a quasi-cooperative system—held together by legacy language (”We stand for hashtag#mainstreet values”), but driven mainly by pure capitalists in cooperative costumes.

If you pay close attention, you’ll notice something strange: No one publicly defends these credit union mergers.

Not on video. Not on LinkedIn. Not at conferences.

Why? Because there’s an inherent contradiction between what’s happening and what a cooperative is.

But here’s the truth: this trajectory could shift swiftly if just 20 to 30 credit union CEOs joined their league boards and made their positions known.

Yes, it might cost some relationships. But if someone can’t respect your position, you were never friends in the first place. Your friendship was predicated on compliance. So what if you don’t get invited to DC to take your fourth picture with your local congressman?

If you’re doing right by your members, community, and credit union, those congresspeople will come to your office, not the other way around.

Impact draws attention. Service builds power.

 

A Past and Present Story to Make Every CU Member Proud

A three year old credit union with just 8,000 members received the movement’s highest honor for “Outstanding Achievement” in the 2003 Herb Wegner annual award dinner.

Chartered in February of 2000, in three years the credit union had only $11.0 million in assets. But it was powered by passion, vision and a vital mission.

This excerpt from the Night of Stars video is Chairman John Herrera’s acceptance speech.

In just eleven minutes it is a timeless and powerful message for the difference credit unions make for members, communities and the country.

Several moments to note:

  • The size of the credit union’s “family”on stage with him;
  • His gratitude to the many credit union supporters in North Carolina who helped the startup–at one point he asks those in the audience to stand.
  • Two iconic credit union leaders on stage with his board and staff, Martin Eakes and Jim Blaine (around minute 5:00) who played special roles in this new charter’s progress.
  • His comments on the needs of the country’s 28 million new immigrants: “there are no illegal humans.” (around minute 9:00).  A message for today.

(https://www.youtube.com/watch?v=T9UfOhtljws)

This talk is as relevant now as it was in 2003. It shows the collaborative capability of credit unions to respond to critical human needs.  Service was an essential factor–the staff speaks five languages and although when hours are from 7:00am to 7:00 pm on Mondays and Fridays, the credit union doesn’t close till everyone in line is served.

Latino Community’s Example Today

For the next two decades, Latino Community has been one of the fastest growing credit unions in America.

At March 2025, Latino reported 133,000 members served by 320 employees in 15 branches.   It has a loan to share ratio of 114% with 75% of the portfolio in real estate loans.  Its net worth ratio is 22% augmented by $99 million of subordinated debt.  Without the debt, the equity ratio would be 13.5%.

New credit unions are rare.  Soul Community FCU, chartered by NCUA in December 2024, was closed six months later by the agency.

The capacity to begin new credit unions still exists.  The needs of individuals and communities is as great or maybe even greater in terms of the nation’s wealth inequality.

What is lacking is the spirit at many levels in the coop system to join with and support the passions of the approximately 100 new charter applicants and/or inquiries resting at NCUA.

One of the persons who assisted the Latino start up was Jim Blaine, then CEO at SECU.  He describes the reason this effort succeeded as follows:

In 2000, SECU joined with a host of community activists, churches (the local Catholic Bishop), state/federal regulators (especially NCUA’s RD Alonzo Swann), and numerous other credit unions to help charter Latino Community Credit Union. It was a remarkable cooperative effort. Our unserved and financially at-risk Latino neighbors were the challenge, community was the answer. 

Each group brought a unique expertise but shared the same purpose. SECU provided the operational systems and “back office” support which gave the staff time to learn and grow – time to focus on their community – without the threat of failure.

SECU also sought low-cost deposits for lending from credit unions nationwide; the credit union community responded with over $10 million. Folks often miss what’s most important about LCCU.  Latino yes, but  a credit union community most! 

Would it be so today!  Go back and listen to the last two minutes again for a message that should  be close to everyone’s heart now.

 

Public Hearings to Correct the Merger Free-for-All

The credit union system faces a major challenge to its values and identity in the capitalist-inspired takeovers via merger of financially strong, long-serving credit unions.

The process has been distorted by leaders with member-owners having no meaningful role at any step.  The so-called member vote is a charade.  But regulators are scared, intimidated or just simply impotent to stop the self-dealing, self-enrichment  and sometimes, outright corrupt practices.  They hold a fig leaf, well the members voted for it,  to hide their private unexamined approvals of the official disclosures required in the Member Notice.

What is to be done?  There is one very simple step in the process that would both address the lack of transparency and the absence of any real member-owner say.

The Broken Merger Process

When the updated voluntary merger rule was passed in2017, disclosures of special payments was supposed to fix the outright self-dealing by senior managers used to induce combinations of strong charters.  See The Art of the Steal.

But the process was fundamentally flawed.  When implementing the rule, NCUA placed itself in the sole role of protecting the members’ “best interests.” It gives final approval to the required disclosure in the members’ official meeting Notice. This is before members have any input let alone facts about the reasons and plans for the transaction.

Today, two healthy credit union CEO’s announce their intent to combine for a brighter future, but then the process goes backstage.  Occasionally there is a general  update  or two several months in, saying the credit unions are working on it.  The IT in reality is getting regulatory sign off on what to tell the members when calling for their vote to approve.

The  NCUA is  acting as an  in loco parentis position about what members should know to approve their charter transfer.  The minimal mostly marketing information in the official Member Notice, will be  the first and only time members learn any official details.  But the CEO’s now have the OK to proceed with the vote knowing this content is all they have to p;rovide as the regulators have already signed-off on the transaction.

These Notice disclosures are proforma generalizations, a listing of locations and  with merger reasons sometimes copied from a previous application.  There is no meaningful financial or business content that a concerned owner might need to have for an informed decision.

If members are upset when the required self-dealing information is presented, they are effectively powerless to do anything about it.  They are just individuals fighting an entrenched leadership with all the resources needing only a margin of one vote and the deed is done.  99% of mergers that go to a vote are approved.

These are not votes about a choice. Rather they are presented as a mere administrative act to ratify  decisions already made and approved by those in authority.  Decisions made without any owner input or options in the matter.

There is no secret about the lack of any member role or benefit in the majority of these ;privately negotiated deals.  The credit union merger arena has become a Roman amphitheater where  lions and beasts prey on unarmed Christians.

But there is one simple event  that if added to the merger steps could change the entire process, restore opportunity for member participation, and make the member voting process more informed and democratic.

Resolving the Merger Madness with Public Hearings

The solution: require that within 10 days of mailing the Member Notice, the credit union must hold a public hearing open to all members in person and online.  The CEO and board initiating the merger could present their plan and attendees could ask questions.  Members, the press, community organizations, sponsors and other interested parties would have a right to participate.

The hearing would be led by a hearing officer appointed by the regulator who would moderate the agenda and make a record of the meeting, to be available for all. This public step would be required for all credit unions that have at least 7% net worth.

Whose idea is this?  It’s NCUA’s.   On July 3rd the agency posted a notice of a public hearing for an FOM request.  The notice outlines very elaborate procedures, registrations, deadlines etc.  However a merger hearing need not be this bureaucratic. Credit unions are used to holding member meetings as a standard bylaw annual requirement.  The only difference is that this event would have a neutral moderator and be open to all members and the public.

Public meetings with those in positions of leadership is part of America’s democratic tradition.

NCUA’s Pioneering Example

NCUA initiated the practice of open meetings, not just in DC, but across the country.

On May 20, 1982 the NCUA broad met in Boston’s Faneuil Hall marking the first NCUA meeting held outside DC.  This was part of Chairman Callahan’s grass roots effort to bring the agency closer to the credit unions and members it supervises.

Left to right  at board table:  Chip Filson, Director Office of Programs, Rosemary Hardiman, Board Secretary,  Chairman Callahan, Vice Chair P.A. Mack, and John Otsby, General Counsel

These on the road meetings continued throughout Callahan’s tenure.  The second meeting was in July 1982 in conjunction with NAFCU’s Annual Members Meeting in Chicago, Ill.  It also was the week after the largest bank failure, Penn Square, to that point in FDIC history.

NCUA staff not only participated in this monthly board meeting but also held an open press conference following to answer questions on credit union’s exposure to  uninsured CD’s placed with the bank.

I can still remember the first press question:   Does the Penn Square failure  mean NCUA will propose a rule to limited credit union investments to the $100,000 insured limit?  It was a directed at the deregulation policy of the NCUA.  The answer was no.  But we also outlined the help that would be provided by the CLF and NCUSIF 208 assistance if necessary.

These public board meetings were held in each of the six regions on a rotating basis.  They often coincided with League Annual Meetings or other national industry conferences.  Regional senior staff were part of the presentations.  The local press was notified. Sometimes a new charter would be presented by NCUA in person to the organizers.

The effort was to promote the democratic, member owned system in all of its multiple  capacities.   It  introduced NCUA and the credit union option to the public press in cities across America. For many members, it was their only chance to meet and chat with NCUA senior staff in open dialogue.

Credit Unions:  Made in America

Public meetings are part of America’s democratic character and practice.  Norman Rockwell captured this town hall spirit in his Freedom of Speech, a part of the Four Freedom’s WW II poster.

Public hearings enable public accountability.   The “member special meeting” that wraps up the merger process on the last day of voting is anything but a public event.  The votes are mostly by mail ballot sent along with the initial Meeting Notice—urging a Yes vote.  There is no way for persons to learn or hear the details that would make the process meaningful with different points of view.

Public hearings are the easiest, most immediate and democratic way for members-owners have a say about whether their charter and relationships should be sold to a third party.  The hearings require no NCUA board approval.

Members should have the chance to play a real role in mergers  and not merely  be passive ratifiers of decisions by those in authority.

Whether a credit union believes that mergers are  inevitable or harmful to the future because of the shenanigans  now occurring, everyone should be in favor of giving the owners a real voice in this live or die decision.  Let the Regions get on with it.