Standing on the Shoulders of Others

Recently a CEO reported on a new event for his credit union:

Earlier this month the Executive Leadership Team and the Chairman hosted the First Annual Credit Union  Alumni Breakfast with 17 retired employees and volunteers. Special thanks to key staff for their work in putting on this special event.

Today we stand on the shoulders of these employees who have come before us as they laid the solid financial, operational, and philosophical foundation upon which we are building today.

We asked each attendee to share their favorite credit union memory.  They  can be summarized simply – the PEOPLE. To a person they shared that it was the members and/or colleagues that made this the best place they have ever worked.

They shared story after story about the changes in members’ and employees’ lives, and in many cases, how these interactions changed their own lives. We know that for so many of these retirees this was not just a job, but part of who you are.  So we will continue to cultivate that community, even after you have retired. These Alumni are some of the best Ambassadors in our community.

Celebrations Create and Honor a Shared Past

Yesterday was May Day, an informal, country-wide celebratory event in England.  My daughter sent several pictures of how the Day begins with the ringing of the bells and singing by the boy’s choir from the tower of Magdalen College. Oxford.

The event commemorates not only the beginning of spring, but the common destiny we all share with nature.

Merry Makers on the way to the Tower:

Bells ringing and boy’s choir singing to bring in Spring-with 14,000 early risers.

A Visit by Louise Herring to NCUA

In Ed Callahan, Bucky Sebastian and my first year at NCUA, Sam Rizzo who was the CEO of ASI (then NDGC) made a special  effort to bring to D.C. the last living attendee from CUNA’s founding at Estes Park, Colorado in 1934.  Louise Herring spent her entire life promoting, leading and founding numerous credit unions and supporting firms (such as ASI).  She had to travel attached to an  oxygen breathing cylinder.

Her mind and commitment were as sharp as ever.  Field of membership for FCU’s was a hot button issue. Her belief was that all Americans should have credit union access.  In her memorable phrase, “Poverty is not a common bond.”

The incredible chartering and organizational efforts of her era and the passion for the movement were apparent to everyone.

Louise is just one example of the pioneers who devoted their lives to lay the foundation for credit unions today.  Her commitment was a memorable experience for everyone she saw.

Recognizing past credit union regulatory leaders was an integral aspect of Chairman Callahan’s role.  Just one example. He honored his predecessors at NCUA and in the HEW’s  Credit Union Bureau by asking them to come to D.C. to celebrate the 50th anniversary of the Federal Credit Union Act in 1984.

Earlier that year Ed presented the Agency’s highest honor, a gold medal, to recognize many whose tenures were only recorded in official reports. (see Dean Gannon’s medal award)

Current and prior federal credit union regulators, General Counsels, and Executive Directors reunite  at NCUA’s headquarters, 1776 “G” Street, Washington D. C. on the 50th anniversary of the Federal Credit union Act.

The Past Makes the Present Possible

It is always tempting to believe when one achieves a position of great responsibility, that the future begins with their arrival.  The past is gone.  Those are the achievements of others.  Now it is our turn to pivot with new beginnings.  After all who wants to just carry forward the success of others when every impulse is to put one’s own imprimatur on events?

However, without a knowledge of the past it is difficult to sustain a sense of common purpose or community with others.  Each leaders turn at the wheel becomes a unique episode.  The lessons of prior efforts are overlooked.  The successes are taken for granted, because they seem just to endure naturally.

But that is not how lives or even organizations are remembered.  When individuals are at their best, their work and example transform the moment.   There is a moral component that recognizes the worth of each person, and a commitment to common good, not merely individual or organizational momentary success.

Every society has its May Day celebrations.  They create a shared heritage that goes back generations in England.

Current leaders and CEO’s of organizations may not know or even be interested in their predecessor’s  success or viewpoints.  The past leadership is gone and I am now in charge.  Some CEO’s are uncomfortable even talking with their forebears.

Knowing the history of any organization is vital to continued relevance. That is why I believe this credit union’s inaugural Alumni breakfast matters.  Honoring leaders from different eras and circumstances, gives meaning and context to current events and decisions. How a leader remembers their predecessors is a good indicator of how one’s own tenure is likely to be recalled.

 

 

 

What Should the Role of TDECU Member-Owners Be In a Major Bank Purchase?

Yesterday the $4.7 billion TDECU announced its intention to purchase the $1.2 billion Sabine State Bank and Trust whose head office is in Many, LA

The joint press release  states:  Founded in 1901, Sabine has a footprint of 51 branches across Louisiana and east Texas and had approximately $1.2 billion in assets as of March 31, 2024. Sabine is an active lender in its markets and specializes in lending to the oil and gas, forestry, timber and agriculture sectors.

The CU Today article quotes TDECU’s CEO’s ratiionale for the purchase as: “TDECU is on a growth journey to expand across the state of Texas and beyond.”

The transaction is for cash. No financial details except broad asset totals were given.

The size of this $1.2 billion transaction (25% of TDECU’s balance sheet) the probable cash outlay of several hundred million if the price is in the 1.5 to2.0 times book value, and the operational/business expansion (51 more branches added with the 34 already),  plus new risk exposure to commercial lending raise critical questions:  What is the members’ role in this $1.2 billion purchase?  What should board and senior management be informing them about an action that could transfers as much as 50% of TDECU’s $465 million of collective savings to the bank’s owners?

TDECU’s Performance

TDECU’s 2023 yearend performance shows slightly  negative loan (-2.19%) and share growth (-2.55%). External borrowings total $310 million, a 14% increase over 2022. The credit union’s loan to share ratio has hovered around 100% for the past several years.   Delinquency is at 1.59%, ROA is .70% and net worth 10.06%.  Steady but not superior performance.

The credit union reports 386,000 total members out of a potential of 30 million.

What is the Members’ Role?

TDECU held its annual members meeting on March 23.  Was the CEO’s ambition of embarking on “a growth journey in Texas and beyond?” outlined there.  Or, were members not informed about board and management’s efforts to commit a significant portion of their net worth to a bank purchase?

The members are the owners. It is their collective savings accumulated over decades that has provided the ability to consider such an acquisition.  But what is in it for them?  What will be the return on their equity as TDECU’s ROE historically is in single digits?  How will this out-of-market expansion better serve their needs?  How will the “cash” be raised–will the credit union have to increase expensive external borrowings or seek subordinated debt to complete this transaction?

Putting TDECU’s Future on the Line

The financial size and business scope of this transaction puts the future of TDECU on the line. Members should be given full financial details including how large the intangible Goodwill asset created by the event will be.

Without full disclosure, the customary process in public bank to bank transactions, the members are left in the dark.  Management is not being held to any performance outcomes.  The traditional member-focused core service model is being put at risk to underwrite an expansion that has yet to be explained in any relevant detail.

Presumably full financial projections are being presented to the regulators who must approve this deal.  Shouldn’t the member-owners who are bankrolling this transaction be given the same details?

This transaction is not just a financial event; it is an obligation for TDECU’s board and senior management to be fully responsive to THEIR owners’ interests in this most consequential step.

 

 

A Reaction to Patelco’s Annual Meeting

One permanent change from Covid’s impact is that organizations now live in a hybrid world.   There is the continuing day to day in person contacts and multiple virtual options for meetings and corporate events.

For example, most churches no matter the size, continue to provide both in-person and simultaneous zoom or YouTube broadcasts.  Restaurants continue to promote takeout options in tandem with full dine in re-openings.

In some instances I have found even local persons reluctant to meet in person, preferring the remoteness of a zoom conversation.

The Digital Hybrid World

The virtual interactions are now a routine part of high school curriculum options.  I recently received a link to the InfoFlow morning news show from Montgomery County’s Blair High School.   This virtual broadcast replaces the morning home room announcement over the PA system.

The episode shows a news desk with two student anchors presenting daily updates.  About two minutes in there is an external report on a local historical project recorded by a school reporter in which I participate.  The full broadcast can be viewed here.

The next generation is living and practicing this hybrid reality as a normal part of their activities.

The Credit Union Application

This past Friday I virtually “attended”  Patelco’s Annual Meeting.  The video was primarily the Chairman and CEO talking at desks with senior staff members available.

The format was fully scripted, as are most annual meetings.  The minutes and numerous reports were referred to as being available on the website.  The CEO Erin Mendez gave a short update including graphs showing Patelco’s key trends versus its California peers and the top 30 credit unions nationally.   They showed Patelco’s  10.07% net worth and ROA of .77% for 2023, significantly stronger than the two peer groups.

The directors ”election” was a formality since there were just three candidates and three openings .

The most interesting point was the Q&A at the end of the prepared agenda.   There were perhaps ten questions posted in the chat that were answered by the CEO, staff and even the chair.  These included CEO and board succession planning, priorities for 2024, questions on investments etc.

This was the one chance for members to interact, even though under the control of the virtual operator.

My overall impression of the meeting was a feeling of “formal awkwardness.”  Opening comments were read.  There were motions to move and accept minutes and reports, but no visuals of the members doing so, just head shots of officials leading the meeting.

Patelco now has over 500,000 member-owners.  Several decades ago, the credit union made an attempt to connect with members by holding 50 “town hall” meetings, or one a week, at branch and other locations in their market area.   These conversations with members were led by senior staff. In at least once case the meeting was recorded on video.  The goal was to update members and to listen to their  issues or needs.   But most importantly, to be seen and be available.

Such public interactions take practice.   Once a year formal meetings with Robert’s Rules of Order are not a substitute for ongoing, open conversations with owners.

Such contacts are  the grassroots of democratic governance.   Leaders have a chance to demonstrate their skills and accountability; and most critically to earn members’ confidence for the entire leadership team.

An additional start to develop this competence might be quarterly hybrid town halls with the latest business updates and outlooks.   It is standard operating procedure for public and even private companies.  Just follow any of the quarterly reports being presented daily in this “earnings season.”

Credit unions have an even more compelling reasons for engaging in open member dialogues.  It is not about supporting the stock price or analysts’ ratings; it is a much simpler reality: “They own us.”

 

 

Chairman Callahan’s Last Interview at NCUA

“It’s a partnership and it works”

Knowing our shared past helps us to understand the present and envision the future.  History provides our sense of community.

From the May 1985 NCUA News, Vol 2, No. 4:

From the recent interview on NCUA’s Video Network, Chairman Callahan praised the NCUA staff, saying, “It’s all working, the team is in place.   There is a sense of confidence in the Agency, and it has infected the credit union movement with confidence as well.”

The Chairman is quick to credit examiners and other Agency personnel for the successes during his term: “Most people at NCUA have a good sense of where the Agency is going and how they fit into the picture.  People at NCUA get the credit for what we’ve been able to accomplish because they brought us to the point we are now.” 

He believes three years of unprecedented growth in shares, loans, capital and membership attest to the positive effects of deregulation and to the success of credit union managers and directors when given the opportunity to make their own business decisions.

As important as deregulation is to Mr. Callahan, increasing the examiner ranks and getting Agency staff out in the field, closer to credit unions is just as important.  “Deregulation actually increased our supervisory responsibilities,” he said.  “We told credit union officials ‘You run our institutions, and we’ll be there to help.’  It’s a partnership, and it works.”

P.S.  See the reference above to NCUA’s Video Network.  This interview was the final edition, number XXI.  If anyone has this recording in their credit union collection, I would appreciate making a copy.

 

One Member at a Time

What does personal service really mean when a credit union has over 63,500 members?

Weokie Credit Union’s Mission Statement is:

Change lives  in our community, one person at a time, by being the best place our employees have ever worked and our members have ever banked.

A Nurturing Voice

The CEO, Jeff Carpenter, gave permission to demonstrate how this is done, one member at a time, in this story from his March 2024 report to his team:

“Marlene is an elderly member who has been the victim of several recent frauds. The team got together to determine what WEOKIE might do to help (and not upset the member or violate privacy concerns). We determined that WEOKIE should try to get Marlene to add one of her children to her account, to help monitor the activity.

“It was also decided  that Rhonda would make the call and Jeff S. would be there to assist in case things went sideways.  Jeff’s take on the call:

“Rhonda reached out to Marlene this morning while Melinda & I listened in the office. She did an EXCELLENT job speaking with Marlene and conveying WEOKIE’s concerns about her account activity and how we can best help her to  keep her accounts safe. 

“After several minutes and a lot of small talk to  gain Marlene’s trust, Rhonda was able to get her to agree to add her daughter added to the account to help with her finances.  When I say small talk, it was over 50 minutes of conversation!  It was like having a long discssion  with a grandparent. You just let the conversation take its own flow and slowly steer it back to the intended purpose. Rhonda did awesome in this aspect.  Her Nurturing Voice truly shined in this interaction. 

“Rhonda maintained ownership all the way through by following up with Jessica at Main to:  provide the details, including Marlene’s vulnerabilities to fraud; the estimated time when the two members might come in; a commitment to follow up when the meeting is set; a request to be notified to facilitate a warm hand-off; an explanation about the Risk department’s approval of the exceptions with a clear understanding of expectations of the member; and how our role impacts the member’s well being.

“This effort involved six employees and shows the role of teamwork, several of our monitoring tools, and our commitment to making this credit union the best place Marlene has ever banked!  

“Special thanks to Joseph for sharing this member story and how Rhonda, Diane, Jeff S, Melinda, and Victoria worked together to take great care of Marlene.”

The Takeaway

That’s every credit union’s potential secret power:  serving every member, one at a time.

 

How Do Credit Unions Communicate Values?

Cooperatives are designed around specific organizational principles and values.  The phrase people helping people is the classic assertion of the credit union difference.  But how can this value distinction, if real, be communicated?

Many organizations face this challenge, especially, those committed to doing “good” in society. Take the example of showing love.

Everyone has a love in their life.   In many instances this is another person-spouse, friend or soulmate.  In other circumstances it might be a longtime pet.  Or a passion so intense that it animates everything a person does-a lifetime committed to living a specific truth.

Imagine Love

The word love is used in many circumstances and about many activities.

How can this concept be communicated in art?

He Gets Us created an AI animated video with the prompt “imagine love”.  The result is a series of impressionistic heart shaped valentine-like drawings overlapping the page.

The program’s users then added a series of prompts.  These directed that love be shown the way Jesus talked about it-to feed the hungry, help the sick etc.   The result is a compelling series of tableaus that show specific scenes any viewer would recognize.

This artificial translation communicates. Some drawings may even inspire.  In these visualizations, love becomes an act, not just a feeling.

This brief video’s AI interpretation vividly contrasts the difference between belief and action.

Is It Art?

Are these creations art?  Or merely automated serial productions? Do they have meaning?

If this exercise seems too artificial, then ask, how is it you show your love?  For that is the question presented.

The AI exercise illustrates the difference between what we say and what we do.

This is a challenge all face daily, especially when leading values-based organizations.

Leaders in families, in organizations, or in life’s many daily roles know the difference illustrated in the video. For credit unions that is when people helping people is more than a slogan. It becomes the animating spirit motivating interactions with members.

(https://www.youtube.com/watch?v=cUngI7QyeHY&t=3s)

 

 

https://hegetsus.com/en/featured-videos/ai-love

The Power of Story

The video series He Gets Us relies on multiple methods to communicate a vision of common humanity in an era of cultural turbulence.

It was funded by a group of Christian business leaders who were concerned about  the relevance of spiritual values in a time when even religious communities have become part of the current impulse to take sides on every topic.

The videos push against this social divisiveness.  Several were among the most watched ads from the last two Super Bowls, an effort that some felt was not the best use of funds.

They are intended to be a conversation starter. To build a bridge to a culture increasingly dubious about the role of spiritual values in contemporary life.

Unconditional Love in the Hardest Times

The group’s longer first-person, authentic life stories are memorable. This five-minute video is an example of a mother and her family’s unconditional love.   Most of us have had the good fortune to experience this relationship as either a child or as parents.  But perhaps not with the burdens this family encountered.

The video suggests our lives are not just a series of insulated, unrelated events. Human stories reveal deep truths which we may know only in  part. They sometimes “speak” to us outside our conscious awareness.

Life Is How We Affect Others

The mother’s story shows a life of purpose a goal for which many aspire.  She tells of learning the necessity of humility, “how to set aside everything we know to honor, respect and love another human being.”

In doing so, it suggests all are part of the great human cosmic enterprise. Life comes full circle for everyone.  This narrative expresses the belief that we live in a world grounded in shared meaning.

(https://www.youtube.com/watch?v=cl2fxQH50_8&t=225s)

A Credit Union Cares

This is a credit union’s story of caring for a member whose life has come full circle.  You can read The Rest of the Story here.

(https://www.youtube.com/watch?v=0PXPcuGnAkc&t=31s)

The Hardest Words To Say

On Monday I introduced the video series, He Gets Us.  They were created by a group portraying the relevance of spiritual life today.  The work presents pictures of our common humanity.

Works of Art

I believe these videos are works of art.  They have the power to evoke an epiphany. We may not know the full wisdom being offered. But one can feel the experience connecting with something inside you.

My hope is to inspire an appraisal of today’s coop messaging.  The goal is to move beyond the headlines and priorities of the current moment to  rediscover the passions that made the industry a movement.

A Second Language

Today’s selections begin with what seems a simple task, asking nonnative  speakers what are most difficult sounds for them to pronounce in English.

But then each person acknowledges the real question is about the words we find the hardest to say emotionally in human interaction.  In any language. This short introduction is the source for five longer personal stories from each.

(https://www.youtube.com/watch?v=Whm_-aL9HmI&t=18s)

A Story

The final speaker is from Finland. The words he found hardest to say emotionally arose in very difficult circumstances.

They were: “I love you.”  Saying them makes us vulnerable.  A phrase repeated often by rote but still changes lives when stated.

His story sketches the growth in his understanding of this universal expression that enriches all human relationships.  It begins with a trigger warning.

(https://www.youtube.com/watch?v=gWplgR3t_Ck&t=1s)

 

Sharing Purpose & Meaning With Effect

Communication transforms when it touches a person’s emotions.  It transcends the moment.  It becomes art.  It helps us see beyond what we knew before.

The most difficult challenge for any organization is telling anyone why they should be interested in joining with you.

Messaging is more than competing for our attention with a product commercial or a clever brand.   Ultimately, it must appeal to something inside.   It should make us care.

He Gets Us is a video campaign that attempts to represent the “greatest love story ever told.”   It suggests the relevance of christen belief in today’s context of religious decline or misuse.

This creative group states its purpose as follows:

We’ve done a lot of homework on our culture. We researched how people feel about each other and what they think about Jesus and Christianity. We’ve connected with thousands of people of various faith traditions and those who claim no religion. We spoke to all kinds of people — different backgrounds, beliefs, and, yes, political affiliations.

And this is what we’ve learned: From politics to sexuality and religion, so many of us feel like our values, beliefs, and identities are under attack by the ideological “others” around us. Many perceive those who differ with them on issues of justice, dignity, and humanity as not just wrong or misguided but also as evil. As enemies. We often see these “others” as close-minded, selfish, hypocritical — and if we’re honest, many of us respond in kind. 

This week I will share several of the group’s “presentations” which look and are sometimes presented as commercials.  But they are much more.  They help us see, to understand more than we did before watching them.

The Credit Union Parallel

What do these “messages” have to do with credit unions?   To be seen as relevant in today’s crowded social media is the same challenge credit unions confront.  There are a number of organizational parallels.

The participation trend lines in most religious denominations are trending down.   Smaller churches are closing.  Larger ones are greying.   Sunday or Saturday “sabbath”  is a time  for  family errands, fun outings and preparation for the week ahead-not participating in a community of shared purpose.  Society’s divisions are mirrored in our religious practice as presented in the group’s purpose:

The more ideologically defensive we become, the more we are willing to sacrifice things like kindness, patience, and the respect and dignity of others for the sake of victory — the righteous ends justifying the dehumanizing means. And it’s tearing us apart. We experience it in politics, in the workplace, in schools, and even in churches. And at the heart of the conflicts is a fundamental disagreement about what it means to be good. 

Credit unions and churches no longer seem central to many persons’ lives. Our basic needs and core values, “to be good,” are fulfilled in other ways and commitments.

The He Gets Us videos try to show the relevance of lessons from generations ago for real people today.

My hope is to inspire rethinking for today’s coop messages.   We need to move beyond the headlines and priorities of our current moment and rediscover the energy that made the industry a movement, an alternative to the status quo and  rediscover who we can aspire to become.

The Immigrants

A hot button topic when people are polled about public issues for political campaigns is the flow of migrates to America.

The one-minute video, Refugee, presents this ongoing human circumstance with a specific context.

(https://hegetsus.com/en/featured-videos/refugee)

What I found equally compelling is the producer’s five-minute  story  telling how this video was assembled.  The making of the Refugee video:

(https://hegetsus.com/en/featured-videos/the-making-of-refugee)

Does this message open one to a different way of seeing this issue?  Does it stay with you after viewing?  Does this human-centered perspective suggest a parallel in your credit union’s role?

The Good, the Bad, & the Beautiful for the Week of April  7, 2024

The Good: 125% Risk Based Capital Ratio for a $6.6 Billion Credit Union

If you were ever curious about the difference between a state and federal credit union regulatory environment, the open public meeting of the North Carolina Credit Union Commission the past Tuesday, April 9, is an eye-opener. (It was online).

In 90 minutes a  listener received comprehensive, transparent. and timely information from multiple presenters. The topics covered state and national legislative priorities by a League representative and a thorough state-of-the industry review for all 29 state charters (ratios with and without SECU) by the Commissioner.   There were updates on the status of the state system: sixteen credit unions have the low income designation and one pending merger.

Administrative briefings on the Commissioner’s office including an examination update (one done, six in process, and 22 to go), examiner training and staff openings.

At the agenda’s completion, the chair solicited comments from the attendees. Credit union members presented concerns about the Administrator’s oversight of SECU bylaw changes. One questioned the Administrator’ support for House Bill 410 to change the  operating authority for North Carolina state charters.

The meeting showed the accessibility and transparency of the state’s regulatory environment.  All were welcome. It was an open town hall with democratic participation and citizen oversight.

An Up-to-the-Minute Market Update

One of the most interesting reports for me was  by Fred Eisel, CEO of Vizo  Financial Corporate which serves the Carolina market and credit unions in 40 other states.  His information was timely, positive, and specific.  Several of his points:  liquidity is growing in credit unions with corporate shares up and borrowing by members down.  Vizo’s financial results are strong enabling increasing returns for members. Credit union operations are stable.

However,  the number that struck me was Vizo’s Risk Based Capital Ratio at  March end of 125%–that is not a typo.

Vizo financials through February are posted on their website.   It has extensive disclosures of balance sheet and income statement details, shows total available liquidity of $6.5 billion, and includes nine measures of capital adequacy.

Fred sent me the March 2024 numbers showing  the 125% RBC ratio.

Vizo’s Multiple Capital Calculations

The NCUA’s RBC requirement for well-capitalized corporates is 10%. Vizo’s ratio is twelve times that standard. Moreover, the corporate’s total capital   exceeds 10% of assets.

Vizo CEO’s presentation of March’s final data just seven working days after month end, is extraordinary. It is a disclosure practice documented with web posting, that every credit union might model for their members. The timeliness is a tribute to the credit union’s management. It is also a standard NCUA should emulate in its reporting of the three funds it manages for credit unions.

The Bad: 

Coffee hit a 30-month high today. The commodity is up 16% so far this year. One of the reasons is a heat wave in Vietnam.

Cocoa has been soaring due to weather problems in Africa. Cocoa is up 150% so far in 2024.   (source:  stocks at Night by CNBC Pro April 11, 2024)

The Beautiful:  Eclipse Pictures

From my driveway by Luis  Escalante who was repaneling my workroom in Bethesda, MD.  Luis used my eclipse glasses to cover his camera lens.

From the shores of Lake Ontario by Scott Patterson,  CEO Credit Union Student Choice.

His commentary on being in the moment:  Clouds didn’t cooperate to see the sun much, but we did get total darkness for a few minutes. Very eerie.  The expansive lake view let us watch the darkness line approaching across the water and then see the full daylight on land in the far distance.  A thrilling experience.