From a CEO’s monthly staff update. This story is about a senior consumer loan specialist’s impact in just one month with member comments. People make the difference.
“Chad received twelve 5-Star reviews from members in just one week. One new member shared: “Chad was very patient, answered all my questions, and got our loan processed in under two weeks!” Another noted Chad’s quick responses and expertise: “He went above and beyond to help me understand my options. Chad should teach classes on customer service excellence.”
“When helping one member with a colorful credit history, he evaluated her relationship with the credit union, coached her on how to improve her credit and found a way to meet her loan needs. The member called Chad back with friends on the line so they could all ask him questions about credit rebuilding strategies.”
Members Own Words
I’ve banked with you guys for 10+ years. I feel like you’re fair and you’ve always been willing to help me when I need it. Example I had like 4 overdraft fees happen at one time and when I called, the agent was knowledgeable and explained everything and waived some of the fees I had put the wrong card. You guys were nice enough to understand the mixup and help me. Other banks I’ve had are just like “tough-deal with it,” you’ll keep getting fees until paid. When I got married, I refused to give up my account with you guys.
I have been with the Credit Union for over 20 years, and they always are willing to help and give their customers the best service and rates. I cannot say this for many credit unions in the area. You gave me a loan to pay off my debt and gave me a better interest rate than any other credit union. I have gotten multiple loans through you and they always make it simple and keep you informed. Just recently Chad helped me get a home equity loan. Thanks, for all you do.
Great customer service. Answered all questions, made the whole process seamless and done within 24 hours. I enjoyed the service so much. I just refinanced my second vehicle with you.
There’s not enough space to share my gratitude to Ms. Jessica who showed genuine care for a confused aged person.